ATSU - Analyst Desktop Support

A T Still University of Health Sciences • Mesa, AZ

14d

About The Position

Analyst Desktop Support is a third tier relating to desktop services at ATSU. The person in this position, will be working under minimal supervision, will mentor other technicians in providing end-user support for the processes. Analyst Desktop Support will keep his/her supervisor apprised of new developments or techniques listed.

Requirements

• Two year ITS or ITS experience.
• Strong leadership
• Ability to analyze and resolve issues while under pressure
• Ability to interpret and apply information from manuals
• Calm and poised when under pressure
• Gets along well with people
• Strong communicator
• Self-Starter
• Can work with limited supervision
• Be able to multi-task
• Desktop architecture
• Endpoint management administration
• Microsoft Server and Active Directory administration
• Group policy management
• Building and deploying OS images
• On-call after hours support

Responsibilities

• Responsible for the smooth running of desktop technology on both campuses, CHCs, Regional sites and for all ATSU students, both residential and non-traditional.
• Resolve issues when escalated from Tier 1 and Tier 2 technicians.
• Prepare processes in order to introduce new technology to ATSU, while maintaining current technology to optimum standards.
• Analyze the issues that may arise during the introduction of new resources and the issues that can arise with existing resources.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed