Analyst, Customer Success

J.D. Power

1d • $90,000 - $100,000 • Remote

About The Position

As a Customer Success analyst in JD Power’s (JDP’s) OEM Solutions division, you will leverage your skills to support the development, delivery and client use of timely, insightful data derived from a rich spectrum of Voice of Customer (VOC) datasets focused on measuring and improving the automotive owner experience. Your team’s main goal will be to sustain and enhance client value of the JDP VOC datasets to which they are subscribed. The ideal candidate possesses an aptitude for nimbly and thoughtfully interpreting and processing data, and demonstrates the capacity to succeed in a dynamic, fast-paced, collaborative team environment. While the position reports to a specific manager, the ideal candidate is able to thrive while working across a diverse array of datasets and with a broad base of team members across a matrix-type organizational architecture.
As a Customer Success Analyst, the potential and expected impact of your role will be significant. You will be directly involved with leveraging some of JD Power’s most valuable datasets which, over decades, have largely become institutionalized as industry gold standards for evaluating the automotive owner experience. Your portfolio of datasets will include the following, among others: Initial Quality Study (IQS) Automotive Performance, Execution and Layout (APEAL) Vehicle Dependability Study (VDS) Tech Experience Index (TXI) Sales Satisfaction Index (SSI) Customer Service Index (CSI) The scope and delivery strategies for these datasets are dynamic and ever-changing as the automotive retail experience evolves, along with the capacity to leverage technology for novel, timely, valuable insights.
Your client base will be automotive manufacturers—maintaining some of the biggest retail brands in the world—as well as various other internal and external business partners and entities. In this capacity your day-to-day responsibilities will include: Producing and validating client deliverables, leveraging proficiency in: Excel, mTAB and SPSS for data analysis and validation PowerPoint for deliverable formatting/finalization Identifying opportunities to improve the analytical quality of data and deliverables Interfacing with JDP’s research production team and other internal/external partners Providing strong analytical support to clients focused on sustaining and enhancing the value of their subscriptions

Requirements

• Bachelor's degree from 4-year college or university
• 3+ years of data processing/analysis, market research or similar experience, preferably within the automotive industry
• Demonstrated experience using Excel, mTAB, SPSS, PowerPoint, Outlook and Teams
• Demonstrated client relationship management skills
• Commitment to excellence in deliverable quality and passion for client satisfaction
• Ability to work in a fast-paced environment with active collaboration among team members and external business partners

Nice To Haves

• Demonstrated experience using AI tools/capabilities (CoPilot, etc.) in a commercial/business capacity is a strong plus

Responsibilities

• Producing and validating client deliverables, leveraging proficiency in: Excel, mTAB and SPSS for data analysis and validation
• PowerPoint for deliverable formatting/finalization
• Identifying opportunities to improve the analytical quality of data and deliverables
• Interfacing with JDP’s research production team and other internal/external partners
• Providing strong analytical support to clients focused on sustaining and enhancing the value of their subscriptions

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level