Analyst, Customer Insights

Knitwell Group • York, NY

16d • Hybrid

About The Position

The Customer Insights (CI) team provides consumer and market intelligence across our portfolio of women’s apparel brands. We partner with cross-functional teams to answer business questions and design research that helps uncover customers’ motivations, unmet needs, and shopping patterns. These findings guide decisions across product design, merchandising, planning & allocation, marketing, customer experience, and overall brand strategy. As an Analyst on the CI team, you will support customer-facing projects ranging from quick-turn questions to larger research initiatives. Day-to-day work includes analyzing data, interpreting customer feedback, and preparing clear summaries for brand partners. We are looking for someone with strong analytical skills and a genuine interest in understanding the ‘why’ behind customer behavior. Can be based in our NYC or Columbus, OH office. In office time is required 3-4 days per week to support strong collaboration and development.

Requirements

• Bachelor’s Degree required
• 1-3 years of relevant professional experience preferred (e.g., strategy, research, consulting, corporate retail)
• Proficient in Microsoft PowerPoint, Word, Excel, Outlook
• Ability to interpret datasets, identify patterns, and visualize insights to tell a clear story
• Intuitive understanding of consumer psychology, behavior and related business considerations
• Strong attention to detail and high standards of accuracy in analysis and reporting
• Experience or demonstrated interest in retail / fashion
• Strong interpersonal skills and ability to prioritize requests effectively
• Demonstrates curiosity, resourcefulness, and adaptability in a fast-paced environment
• Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

Nice To Haves

• Experience with survey research platforms and statistical tools, like SPSS or Q, is a plus

Responsibilities

• Collaborate with CI team leads and business partners to design and field projects in support of priority business questions
• Support the execution of surveys, online customer communities, and other research methods, including questionnaire design, survey programming, and fieldwork monitoring.
• Analyze quantitative and qualitative data to identify patterns, themes, and insights
• Prepare clear, organized data visuals and reports to communicate findings
• Monitor macro customer, category, and competitive trends relevant to our brands

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.
• Medical, dental, vision insurance & 401(K)
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level