Analyst - Customer Care Data & Insights
About The Position
When our square shaped burgers made their first sizzle on the scene more than 50 years ago, people knew our approach wasn’t like any other. Same goes for the way we support our employees. Our culture of openness, flexibility, and inclusiveness allows everybody to flourish in their own way. If you’re looking for a career where you can be part of the action as we continue to grow our iconic brand – We got you! The Customer Care Data & Insights Analyst is responsible for making sense of data and translating raw information into actionable insights that drive business decisions. The analyst will collect, clean and analyze data from various sources, identify trends and patterns, and communicate findings to key stakeholders. This role supports the Customer Care team through the creation of dashboards, scorecards, and ad hoc reports, and collaborates with internal partners to ensure seamless data flow and accurate insights. Strong analytical skills, attention to detail, and a strategic mindset are key.
Requirements
- Education: Bachelors Degree or equivalent experience; B.A. in Business, Communications, Technology, Data Analytics, Computer Science, or related field is preferred.
- 3+ years of experience in data analysis, reporting, or business intelligence roles
- Proficiency in data visualization platforms such as PowerBI or similar, and experience working with CRM platforms.
- Strong attention to detail with proven ability to maintain data integrity or accuracy.
- Excellent written communication skills to present data clearly to both technical and non-technical audiences
Responsibilities
- Monitor and analyze Customer Care data and trends, escalating key insights or anomalies to Customer Care leadership and relevant stakeholders.
- Build and maintain dashboards, scorecards, and business review materials that provide clarity into brand performance and customer sentiment.
- Create and manage ad hoc reports to support leadership and cross-functional needs, utilizing data visualization tools to design clear, impactful internal reporting.
- Ensure data integrity within the CRM platform by maintaining categorization accuracy, product list updates, and identifying duplicate concerns.
- Partner with IT and data teams to establish and maintain data integrations between platforms.
- Propose and implement improvements to existing reporting structures and visualization approaches.
Benefits
- Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings.
- For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
