Analyst, Compliance and Ethics Operations
About The Position
As an Analyst on the Privacy Operations team, you will be focused on several aspects of the company’s compliance with consumer privacy request submissions made under the California Consumer Privacy Act (CCPA) and other privacy related legislation. These focus areas include process and workflow monitoring, identity verification, report review and redaction, inbox management, and more. You’ll collaborate with different technical support teams to identify and address issues, all while working directly with a team of four other privacy professionals to support our overall privacy effort across the company. Location: This position will be fully onsite in Bentonville, AR You'll make an impact by... Providing and supporting the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Requirements
- strong attention to detail
- teachable and work well in a team setting
- technical writing experience
- Bachelor’s degree in Business Administration, Computer Science, Criminal Justice, or related field OR 2 years’ experience in security, investigations, operational management, compliance, legal, privacy, or related field.
Nice To Haves
- CIPP/US (certified information privacy professional)
- CIPM credential (certified information privacy manager)
- experience dealing with different workflows, processes, and diagrams
Responsibilities
- Managing requests related to complaints or privacy and records issues; coordinating the development of standardized responses to specific concerns related to privacy and records; escalating complaints and concerns as appropriate.
- Developing department guides, procedures, reports, and other communications related to privacy and records best practices.
- Running and analyzing reports to identify instances of problem areas leading to potentially unfulfilled requests.
- Identifying problems in workflows and coordinate with technical support teams to resolve issues.
- Managing inboxes to ensure timely responses to customer inquiries and the processing of privacy requests.
- Maintaining and creating necessary email and postal response templates.
- Reviewing submitted identity and authorized agent documentation.
- Identifying required postal and electronic customer communications and assist with daily processing.
- Assigning and processing postal tasks and updates systems with necessary request statuses, notes, and documentation.
- Conducting review of assigned customer disclosure reports and makes necessary redactions according to guidance.
- Analyzing and assigning disclosure reports to staff aug vendors to execute review, as needed.
- Performing escalation review (second level review) of all customer disclosure reports escalated from staff aug vendors.
- Performing quality control review for sample of disclosure reports to ensure accuracy and provides feedback to reviewers.
- Coordinating with technical support teams to resolve issues and prevent backlog.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
