Analyst, Client Success
About The Position
Curinos empowers financial institutions to make better, faster and more profitable decisions through industry-leading proprietary data, technologies and insights. With decades-long expertise in the financial services industry and a relentless focus on the future, Curinos technology and analytics ecosystem allows clients to anticipate customer needs and optimize their go-to market decisions in an increasingly competitive market. Curinos is currently seeking a Client Success Analyst to help our clients achieve their deposit objectives. You will support them in using Curinos’ Deposit Optimizer platform, the most widely installed strategic deposit management solution in the world. The ideal candidate is a fast learner who is both analytical and discerning, with strong interpersonal and communication skills. You demonstrate an ease with complex quantitative analysis, a drive to succeed, and find it rewarding to identify the insights hidden within data. This role is a hybrid of Client Success, Professional Services, and Consulting job responsibilities. As a Client Success Analyst, you will take on real responsibility and be exposed to a diverse set of teams that collaborate to deliver data-driven value to clients. You will work across different functional domains, developing a well-rounded skillset suitable for a wide range of career paths. You can expect:
Requirements
- Exhibit enthusiasm for learning, particularly diving into new subject areas
- Demonstrate strong interpersonal and communication skills, both verbal and written
- Be curious and able to apply structure and logic to break down complex problems
- Embrace multitasking and take on responsibility to get things done
- Display commitment to diversity and empathy for those around you
- Illustrate passion and creativity in professional pursuits, academic endeavors, and personal interests
- Have the ability to travel as needed for client meetings; can range from 0% to 20% depending on engagement, but will most likely be up to a few days per month
- Have 0-3 years of experience in a related field; prior experience with retail banking or management consulting is valued but not required
Responsibilities
- Help clients realize value by contributing to strategic sessions and identifying opportunities to improve pricing strategy and overall deposit management
- Unlock insights through data analytics
- Explain Curinos’ proprietary methodology to clients, including Flow of Funds and price elasticity models
- Provide clients with timely support for questions about both our platforms and analytics
- Design and lead training sessions to help our clients find value in the platform
- Lead regular meetings with clients and become their trusted partner
- Manage project timelines and deliverables for client implementations
- Gather and define business requirements for new platform implementations and/or for new client projects
Benefits
- Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
- Flexible working options, including home working, flexible hours and part time options, depending on the role requirements – please ask!
- Competitive annual leave, floating holidays, volunteering days and a day off for your birthday!
- Learning and development tools to assist with your career development
- Work with industry leading Subject Matter Experts and specialist products
- Regular social events and networking opportunities
- Collaborative, supportive culture, including an active DE&I program
- Employee Assistance Program which provides expert third-party advice on wellbeing, relationships, legal and financial matters, as well as access to counselling services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
