Analyst 2: EdTech Systems Integration

Pima Community College•Tucson, AZ

34d

About The Position

The EdTech Systems Integration Analyst 2 serves as a technical lead for academic technology requests and other college-wide educational technology projects and initiatives. The EdTech Systems Integration Analyst 2 provides technical review of requested academic technologies to be used in classrooms and with students. The EdTech Systems Integration Analyst 2 supports advanced AV systems and may be called upon to lead basic AV projects. The work schedule for this position is flexible and may include working evenings and weekends. Successful candidates must be residents of Arizona by their start date.

Requirements

Vocational or training in Computer Science, Information Technology, or a closely related field of study
One to three years of related technical experience
or
An equivalent combination of certification, education and experience sufficient to successfully perform the essential duties of the job such as those listed above

Nice To Haves

Bachelor's degree in Business Systems and Analysis, Computer Information Systems, or a closely related field of study
Excellent customer service skills
Strong communication and interpersonal skills while working with coworkers, supervisors, students, faculty, staff, and the general public
Ability to communicate technical information to a non-technical audience
Ability to write technical documentation
Ability to review, analyze, and implement information from technical documentation and manuals
Experience using and supporting instructional technology, including AV presentation systems, interactive displays, document cameras, video capture, and instructional software such as Zoom, Panopto, D2L, or other LMS systems
Familiarity with classroom technology upgrade projects and experience working with facilities staff, contractors, and other vendors
Exercise initiative and apply independent judgment
Maintain records and create documentation
Knowledge of network architecture designs

Responsibilities

Serves as technical lead for academic technology requests and other college-wide educational technology projects and initiatives
Engages with various stakeholders (faculty, campus and academic leadership, facilities, etc.) to define and document technology needs
Delivers excellent customer service by responding promptly and effectively to inquiries and support requests from stakeholders
Researches technical requirements for requested technologies/equipment for integration into the Pima network and prepares documentation of the reviewed technology
Acts as liaison between the requester and other technical units
Communicates clearly and professionally with stakeholders to foster a collaborative work environment
Contributes to projects related to academic technology
Supports advanced AV systems and leads basic AV projects as needed
Provides technical support and troubleshoots hardware, software, and AV systems
Explores and tests new, emerging, and innovative technologies for classroom use
Writes clear, concise, and accurate technical documentation for systems, procedures, and end-user support
Reviews and analyzes technical manuals and documentation to implement relevant information into college systems and practices
Builds strong working relationships across departments through effective interpersonal communication and a proactive service-oriented approach
Performs all other duties and responsibilities as assigned or directed by the supervisor