Systems Analyst 2

St. Luke's Health System•Boise, ID

About The Position

With a high degree of latitude, the Systems Analyst 4 reviews business requirements, analyzes and evaluates existing and/or proposed systems and designs and develops IT system solutions in response. This role participates in and leads teams through work efforts which may include configuration, implementation of and on-going maintenance and support for production application systems with broad impact. Participates in identification and prioritization of work efforts with leaders and/or stakeholders. What You Can Expect: Support for maintenance, optimization, large initiatives requiring appointment scheduling and appointment request work queue configuration for ambulatory clinic, infusion, telehealth appointments. Support for maintenance, optimization, and large initiatives requiring referral triage and referral work queue configuration for the entire health system. Participation in various technical integrated areas to support shared EMR workflows. Coordinate and organize small initiatives within the Epic/MySt.Luke’s teams. Adoption of a service mindset to support our product users in a courteous and timely manner.

Requirements

Bachelors degree or experience in lieu of degree
6 years relevant experience.

Responsibilities

Build, configure, and program applications to meet user requirements for new and optimized workflows in designated software applications and systems.
Implements new software applications and systems, performs upgrades consistent with project plan(s), technical specifications, and operations requirements of the health system.
Provide proactive remediation of potential issues.
Identify and diagnose issues that arise in the supported application area as well as issues that impact other application teams, and work to resolve them.
Assess severity of issues and prioritize responses as appropriate.
Tests and validates software applications and systems to ensure proper operation, implementation of software design and end-user acceptance
Analyzes clinical or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
Assist in developing project plans and details.
Apply principles of Project Management (may include but not limited to: project schedules, agile principles, budget and status reports) to accomplish project objectives.
Ensures documentation is provided for support, end user training and testing/validation.
May provide implementation support with end users.
Follows established protocols in the execution of all activities to ensure the safety and security of information system assets, processes, and data.
Possesses expert knowledge in impacted areas.
Handles the most complex issues and problems across multiple platforms.
Coaches and leads others in acquiring knowledge and provides expert advice.
May serve as an evaluator of staff within the team.
Provides leadership, coaching and/or mentoring to a subordinate group; may act as a “lead” or supervisor.
Perform other duties and responsibilities as assigned.