Amuse (Lobby Bar) Server

AccorHotel•Chicago, IL

10h•$17 - $17

About The Position

You are passionate about everything Food & Beverage while delivering warm and welcoming customer service. As an Amuse Server, you have opportunities at every turn to touch the hearts of our guests, create personalized experiences, and unforgettable moments. Your genuine smile and knowledge of our offerings makes guests feel at home and valued. Complete Daily Operations (i.e. opening duties, stocking, polishing, cleaning and maintaining walk-ins, fridges and other areas as assigned by the F&B Manager on duty) Meet and greet guests and coordinate with F&B Team regarding preferences, allergies and special occasions Have full knowledge of all food and beverage menu items, garnishes, contents and preparation methods Maintain quality and timeliness of service and practice effective up selling and suggestive selling techniques to drive outlet revenue Maintain accurate billing, cash handling and float procedures Assist guests regarding menu items in an informative and helpful way Serving group functions per individual client specifications Follow all safety and sanitation policies when handling food and beverage Follow all Hotel Service Standards Any other job tasks that may be assigned Physical aspects of the position include but are not limited to the following: Constant standing and walking throughout the shift Occasional bending, kneeling, pushing, pulling Occasional lifting and carrying over 50 lbs Frequent pushing and pulling up to 25 lbs Frequent handling and reaching outward Occasional ascending or descending ladders, stairs and ramps

Requirements

1 year restaurant experience preferred; serving experience an asset
Creative and passionate about customer service
Able to work in a high-pressure environment
Must be able to work any shift assigned, such as holidays, weekends, mornings, and potentially afternoons and evenings if needed.
Excellent interpersonal and communication skills; a team player
Ability to focus attention on guest needs, remaining calm and courteous at all times
Strong interpersonal and problem solving abilities
Ability to work well under pressure in a fast paced environment
Ability to work cohesively and collaboratively as part of a team
Provide the necessary State and Federal Requirements to work in Food and Beverage

Responsibilities

Complete Daily Operations (i.e. opening duties, stocking, polishing, cleaning and maintaining walk-ins, fridges and other areas as assigned by the F&B Manager on duty)
Meet and greet guests and coordinate with F&B Team regarding preferences, allergies and special occasions
Have full knowledge of all food and beverage menu items, garnishes, contents and preparation methods
Maintain quality and timeliness of service and practice effective up selling and suggestive selling techniques to drive outlet revenue
Maintain accurate billing, cash handling and float procedures
Assist guests regarding menu items in an informative and helpful way
Serving group functions per individual client specifications
Follow all safety and sanitation policies when handling food and beverage
Follow all Hotel Service Standards
Any other job tasks that may be assigned

Benefits

Position Hourly Rate: $17.07, tipped position.
Employee Benefit Card offering discounted rates at Accor worldwide
Learning & Development programs through our Academies
Opportunity to develop your talent and grow within our property and across the world!
Ability to make a difference through our Corporate Social Responsibilities, such as Sustainability, Diversity, Inclusion & Belonging
Comprehensive Benefit Package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance, Accidental Injury Insurance, Hospital Support, Critical Illness Insurance, 401K plan, Paid leave such as Vacation, Personal, Maternity/Paternity and Holiday.

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