Amphibious Combat Vehicle Field Service Rep
About The Position
The FSR provides support and continuity to customers and users on a world-wide basis to achieve system readiness. You will be the subject matter expert on the ground and the first point of contact to the customer. Support includes technical assistance/advice, user formal and informal OJT training, technical data collection and reporting, operating systems expert on vehicles, act as the first point of contact for field problem identification and accident investigations. The FSR provides technical assistance during testing, troubleshooting, repairing, de-processing, storing, and assistance in shipping vehicles and their respective components during transition, OJT training, and unit fielding of all variants. Training consists of system operation, assembly and subassembly troubleshooting, component and system fault isolation and repair.
Requirements
- High School Diploma or equivalent, or relevant Associate’s degree, or military school training; plus additional 4 years work experience in the mechanical/electrical/electronic field of relevant military products.
- Proficient with Microsoft office. Must use Microsoft Office for reporting, development of presentations and communications with product engineering and program management.
- At least 2 years of experience in the operations of and proficient in maintenance activities and troubleshooting of the ACV (Amphibious Combat Vehicle.
Nice To Haves
- Amphibious Combat Vehicle experience from a previous position that required maintenance / field level support.
Responsibilities
- Provide support and continuity to customers and users on a world-wide basis to achieve system readiness.
- Act as the subject matter expert on the ground and the first point of contact to the customer.
- Provide technical assistance/advice.
- Provide user formal and informal OJT training.
- Provide technical data collection and reporting.
- Act as operating systems expert on vehicles.
- Act as the first point of contact for field problem identification and accident investigations.
- Provide technical assistance during testing, troubleshooting, repairing, de-processing, storing, and assistance in shipping vehicles and their respective components during transition, OJT training, and unit fielding of all variants.
- Provide training consisting of system operation, assembly and subassembly troubleshooting, component and system fault isolation and repair.
Benefits
- health, dental, and vision insurance
- health savings accounts
- a 401(k) savings plan
- disability coverage
- life and accident insurance
- employee assistance program
- a legal plan
- discounts on things like home, auto, and pet insurance
- paid time off
- paid holidays
- paid parental, military, bereavement, and any applicable federal and state sick leave
- Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards.
- Other incentives may be available based on position level and/or job specifics.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
