AML Specialty Operations - Operations Lead

Bank of America • Phoenix, AZ

2d • Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for overseeing a unit or section of a segment for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and identifying opportunities to improve process performance and operating efficiency. Job expectations include knowledge of operations support management and expertise in functional area(s) gained through increasingly more responsible management positions in operations.

Requirements

• 3-5 years of experience in business support and risk management in a complex organization supporting senior leaders.
• Excellent Microsoft Office skills, specifically PowerPoint and Word, SharePoint, Visio
• Strong analytical, critical thinking and organizational skills with a focus on attention to detail and dedication to flawless work product
• Excellent teamwork and ability to build relationships across multiple businesses and/or business partners
• Excellent written / verbal communication skills and executive presence
• Extremely organized/excellent time management skills with ability to manage and prioritize competing priorities.
• Proven ability to develop executive ready communications and presentations that synthesize data and tell the story.
• Self-starter, high energy, and detail oriented; ability to work with minimal supervision.
• Strong problem solving, conceptual thinking, attention to detail, and sense of urgency.
• Experience building relationships, communicating effectively and influencing others
• Proven ability to simultaneously manage a variety of business functions, adapt to changing business needs and multi-task/ prioritize in a fast-paced environment.
• Business Operations Management
• Drives Engagement
• Process Management
• Process Performance Measurement
• Result Orientation
• Customer and Client Focus
• Planning
• Reporting
• Risk Management
• Talent Development
• Adaptability
• Data Management
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Workforce Analytics
• Working knowledge of general bank policies, programs, and procedures and development / execution of Operational Strategy and KYC (Know Your Customer)/CDD (Customer Due Diligence)/ AML (Anti-Money Laundering) standards.

Nice To Haves

• Attention to Detail
• Critical Thinking
• Data Collection and Entry
• Recording/Organizing Information
• Research
• Interpret Relevant Laws, Rules, and Regulations
• Problem Solving
• Quality Assurance
• Risk Management
• Adaptability
• Prioritization
• Result Orientation
• Written Communications/CAMS Certification a plus
• Basic understanding of and/or experience in financial service industry

Responsibilities

• Develops and implements procedures to enhance productivity and efficiency and manage business change
• Serves as an escalation point to resolve broad and complex operational issues
• Responsible for expense management, reporting and forecasting for operations areas managed as well as compensation decisioning, talent planning, and performance management at a senior level
• Manages a large team or multiple smaller teams across one or more sites, regions or product lines in an operations support function
• Supports functions carrying a substantial risk of exposure and potential loss with significant impact on major corporate customer relationships

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees