Americas Retail Fulfillment Operations Business Analyst Manager

Apple•Austin, TX

16d

About The Position

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it. Premier operational excellence is a cornerstone of Apple's ability to consistently surprise and delight our customers. The Americas Retail Fulfillment Operations team at Apple is seeking a Business Analyst Manager who combines deep business acumen with technical fluency. In this role you will lead a team of analysts while also having an opportunity to be hands-on with analytics yourself. You’ll serve as a critical bridge between RFO business operations and cross functional technical teams - translating complex business needs into requirements that engineering and technology partners can act on. This role balances driving today's operational excellence with shaping tomorrow's capabilities, including contributing to the long-term vision for technologies like AI/ML, generative AI, forecasting, and supply chain health visibility. You'll also ensure alignment across the Americas while coordinating with EMEIA, APAC, and Worldwide teams to share ideas, leverage existing solutions, and avoid duplicated effort. The Americas Retail Fulfillment Operations Business Analyst Manager is responsible for: Team Leadership: Lead team of business analysts focused on Retail and Online route to market metrics and insights Guide team with building models, analyzing data, and developing insights Develop team capabilities in modern analytics approaches including Python, AI/ML, and generative AI applications Become an authority on supply chain KPIs and complexities to optimize Retail Fulfillment Operations Business-to-Technical Translation: Serve as primary liaison between RFO and cross-functional teams on technology initiatives Translate business requirements and operational needs into clear technical specifications that technical parter teams can execute against Represent RFO’s perspective in discussions about technology solutions, ensuring business context is understood and prioritized Partner on capital projects from concept through implementation, providing support/guidance throughout Cadenced Based Operational Excellence: Drive critical run-the-business alignment discussions and initiatives with cross-functional partners (LOG, SDM, WWRFO, etc) Provide data-driven models and analysis to support key business decisions Aggregate insights across the Americas region and influence business decisions to optimize sell-through Identify and lead process/system improvement opportunities, including automation initiatives Partner across all RFO fulfillment models on key initiatives and reporting requirements Future State Vision & Strategy: Contribute to the technology vision for RFO Stay current on emerging technologies relevant to supply chain operations—particularly AI/ML, generative AI, demand forecasting, and supply chain visibility platforms Identify opportunities where new technologies could transform RFO operations and articulate the business case to stakeholders Drive alignment of systems, tools, processes, and org structures across regions (Worldwide teams, EMEIA, and APAC) Coordinate across regions to surface reusable ideas, avoid duplicated effort, and ensure consistent strategic direction Occasional travel required

Requirements

Bachelors degree with minimum 5-7 years of relevant Operations experience
Minimum 2 years management experience

Nice To Haves

Leadership & Communication Experience leading analytics teams through technology or methodology transitions
Strong executive presence; comfortable delivering insights and recommendations across all levels of management
Ability to articulate technical concepts in business-friendly language and vice versa
Track record of influencing decisions through data-driven models in ambiguous or fast-paced environments
Experience driving large-scale programs with measurable outcomes
Demonstrated ability to coordinate across regions or business units to share best practices and reduce duplicated effort
Natural curiosity about emerging technologies and how they could transform business operations
Technical & Analytical Familiarity with AI/ML concepts, generative AI applications, and their potential use cases in supply chain/operations
Experience with demand forecasting methodologies or supply chain visibility platforms
Proficiency with relational databases (e.g., Snowflake, MySQL) and visualization tools (Tableau, ThoughtSpot)
Six Sigma, BPI, or similar process improvement certification
MBA or advanced degree preferred

Responsibilities

Lead team of business analysts focused on Retail and Online route to market metrics and insights
Guide team with building models, analyzing data, and developing insights
Develop team capabilities in modern analytics approaches including Python, AI/ML, and generative AI applications
Become an authority on supply chain KPIs and complexities to optimize Retail Fulfillment Operations
Serve as primary liaison between RFO and cross-functional teams on technology initiatives
Translate business requirements and operational needs into clear technical specifications that technical parter teams can execute against
Represent RFO’s perspective in discussions about technology solutions, ensuring business context is understood and prioritized
Partner on capital projects from concept through implementation, providing support/guidance throughout
Drive critical run-the-business alignment discussions and initiatives with cross-functional partners (LOG, SDM, WWRFO, etc)
Provide data-driven models and analysis to support key business decisions
Aggregate insights across the Americas region and influence business decisions to optimize sell-through
Identify and lead process/system improvement opportunities, including automation initiatives
Partner across all RFO fulfillment models on key initiatives and reporting requirements
Contribute to the technology vision for RFO
Stay current on emerging technologies relevant to supply chain operations—particularly AI/ML, generative AI, demand forecasting, and supply chain visibility platforms
Identify opportunities where new technologies could transform RFO operations and articulate the business case to stakeholders
Drive alignment of systems, tools, processes, and org structures across regions (Worldwide teams, EMEIA, and APAC)
Coordinate across regions to surface reusable ideas, avoid duplicated effort, and ensure consistent strategic direction
Occasional travel required