America's Account Director

JLL•Madison, CO

2d•Onsite

About The Position

JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL Work Dynamics partners with leading organizations across industry sectors, creating environments that achieve a more human-centric, resilient, and responsible approach to shaping a better world of work. With more than 45,000 specialists globally, the team enables clients to enhance the performance of their real estate portfolios and empowers people to realize their ambitions for a more sustainable built environment. Through technology-enabled solutions, Work Dynamics creates safe and inspiring spaces around the world for people to collaborate, innovate, and drive meaningful change anywhere that work is performed. JLL manages over 1.6 billion square feet of real estate and has averted more than 112,700 metric tons of CO2e by advising clients on renewable energy projects. Primary service offerings include facilities management, sustainability initiatives, project & development services, transactions management, occupancy planning, and lease administration. Our extensive multi-year relationships span clients across all industries including technology, industrial, financial services, public institutions, life sciences, and healthcare. The Opportunity The Account Director is accountable for developing and implementing an America's account plan that will delight our clients and ensure a healthy long-term relationship. This executive leader anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Director creates and manages high-performing teams which not only deliver operational excellence but also keeps employees engaged and thriving. In conjunction with the Work Dynamics leadership team, understands the firm’s strategy and goals and can translate those into meaningful business opportunities.

Requirements

Seasoned leader with 10+ years of Facilities Management and Commercial Real Estate executive leadership experience
Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies
Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment (preferably outsourced)
Experience proactively managing budgets and financial performance.
Bachelor’s degree with a broad range of business experience; MBA or post-graduate studies preferred
This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without employer sponsorship.

Responsibilities

Exceeding Client Expectations Create the vision for the account plan ensuring alignment of objectives and driving high-quality results that help secure a future with no-bid contract renewals
Drive account growth by articulating value proposition and ensuring expansion of services provided
Establish outstanding relationships with key stakeholders by soliciting feedback and excelling at world-class client service delivery
Building High-Performance Teams Ensure the most qualified candidate is hired for all roles on the account
Build actionable and measurable career development plans for all direct reports
Advance the firm’s diversity and inclusion priorities through planful and focused talent planning
Achieving Financial Results and Contributing to Firm’s Revenue Growth Present an annual account plan that includes key objectives, client satisfaction results, summary of value-add activities, and outlines targeted expansion plans
Proactively manage to the account budget and identify opportunities to generate additional revenue on the account
Mitigate risk for the firm by ensuring A/R is maintained below 60 days payable