AMER Aero Warranty Services Specialist

GE Vernova • Houston, TX

1d

About The Position

The warranty support analyst will provide project and transactional support to the warranty COE leader, ensuring claims are processed accurately, data integrity is maintained, and front-end technicians are equipped with the right parts, tools, and resources to execute and deliver on outages to close out warranty claims. They will support full life-cycle warranty management across the region, ensuring customer uptime, rapid resolution, accurate cost control, and continuous improvement.

Requirements

• Bachelor's degree from an accredited university or college (or a high school diploma / GED) or 6 years of experience in comparable service industry roles.
• Working knowledge of ERP or claim tracking systems is preferred (e.g., Oracle Echo ERP).
• Strong organization skills including detailed management and tracking skills.

Nice To Haves

• Overall understanding of aero products & power plants
• Need to closely manage budgets & be able to balance decisions to limit costs & financial exposure.
• Prior experience in operations, our industry or Power Services
• Prior experience in project management
• Ability to work under tight deadlines and to prioritize under pressure
• Strategic thinker with the ability to create and execute concrete action plans
• Strong analytical, project management, and organizational skills
• Has Continuous Improvement mindset
• Ability to work independently
• Strong interpersonal and leadership skills and ability to cooperate and influence internally with stakeholders
• Brings a natural customer focused mindset prioritizing customer outcomes

Responsibilities

• Input, Manage and track warranty claims from initiation through resolution, ensuring timely processing and closure.
• Ensure accurate and consistent cost allocation for all claims in accordance with contract terms and internal policies.
• Review claims submission for accuracy, completeness, and compliance with warranty terms.
• Validate warranty budget vs final executed cost.
• Interface with warranty systems including oracle Echo, Sales force, Pulse, Smart sheets, and tableau to manage, track and execute warranty claims.
• Support continuous improvement initiatives to enhance claim processing efficiency and reduce costs.
• Support COE warranty leader as internal advocate for customer concerns related to warranty claims, ensuring alignment between customer expectations and internal execution.
• Prepare reporting dashboards and summaries for leadership.
• Coordinate internally with supply chain, engineering, services, finance, and field teams to resolve technical and commercial claim issues and ensure timely parts delivery and resolution.
• Enter Oracle ERP parts orders, POR’s, NEX equipment events, parts workflows, Pulse project status, etc.
• Support audits, documentation reviews, and system updates as required for claim records and compliance.

Benefits

• GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation.
• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level