Ambulatory Patient Support Services Coordinator
About The Position
Responsible for performing a variety of patient care support tasks while modeling Seattle Children's core values by providing excellent quality customer service experiences for Seattle Children's patients, families, and clinical partners. Patient Support Coordinators act as a liaison between patients, families and the RN and provider teams. Responsibilities include answering high volume phone lines including prioritizing, screening, and routing calls; gathering and documenting appropriate information; recognizing time sensitive messages and responding accordingly; supporting prior authorizations for medication and supplies; managing customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues; and providing research and follow-up.
Requirements
- High school diploma or equivalent experience.
- Minimum three years of related experience in the areas of customer service, patient support, and/or office management including administrative work in a clinical setting.
Nice To Haves
- Bachelors degree.
- Healthcare/ medical back office experience.
Responsibilities
- answering high volume phone lines including prioritizing, screening, and routing calls
- gathering and documenting appropriate information
- recognizing time sensitive messages and responding accordingly
- supporting prior authorizations for medication and supplies
- managing customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues
- providing research and follow-up
Benefits
- Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more.
- Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
