AMBULATORY PATIENT SUPPORT COORDINATOR

Moffitt Cancer Center • Tampa, FL

61d • Onsite

About The Position

At Moffitt Cancer Center, we strive to be the leader in understanding the complexity of cancer and applying these insights to contribute to the prevention and cure of cancer. Our diverse team of over 9,000 are dedicated to serving our patients and creating a workspace where every individual is recognized and appreciated. For this reason, Moffitt has been recognized on the 2023 Forbes list of America's Best Large Employers and America's Best Employers for Women, Computerworld magazine's list of 100 Best Places to Work in Information Technology, DiversityInc Top Hospitals & Health Systems and continually named one of the Tampa Bay Time's Top Workplace. Additionally, Moffitt is proud to have earned the prestigious Magnet designation in recognition of its nursing excellence. Moffitt is a National Cancer Institute-designated Comprehensive Cancer Center based in Florida, and the leading cancer hospital in both Florida and the Southeast. We are a top 10 nationally ranked cancer center by Newsweek and have been nationally ranked by U.S. News & World Report since 1999. Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. Join our committed team and help shape the future we envision. Summary Position Highlights: As the Ambulatory Patient-Care Coordinator, your main objective will be to create a welcoming and supportive environment for patients and visitors at all hospital campuses. You will be responsible for providing accurate information, guiding patients, and ensuring a smooth patient flow throughout the lobbies of all facilities. This role requires initiative, problem-solving skills, and the ability to foster collaboration between support services and nursing staff. Additionally, you will actively participate in patient experience initiatives to strengthen relationships between staff and patients. The ideal candidate for this position should be capable of efficiently managing patient flow and supporting patient access functions as needed. You will also play a crucial role in designing strategies and improving processes for patient flow and lobby operations across all facilities. Effective communication will be essential in this role, as it will help foster organizational alignment, enhance the patient experience, and promote a patient-centered environment across all hospital campuses. If you are passionate about creating a positive impact on patient care and enjoy working in a collaborative and dynamic environment, we encourage you to apply for the Ambulatory Patient-Care Coordinator position.

Requirements

• High School Diplomat/GED
• At least two years of customer service experience, which includes handling customer inquiries or related experience. Alternatively, an associate degree can be substituted for the required experience
• Excellent verbal, written, and listening skills.
• Proficiency in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, Access, and web navigation.
• Strong business acumen.
• Demonstrated strong motivational skills.
• High degree of customer focus.
• Demonstrated ability to solve problems effectively.
• Proven skills in promoting customer satisfaction.
• Interpersonal skills for effective coordination with team members and faculty, fostering a collaborative working relationship in an interdisciplinary model.
• Demonstrated aptitude for positive clinician relations, service recovery, conflict resolution, problemsolving, and time management.

Nice To Haves

• One year of healthcare experience is preferred.
• Bilingual in Spanish is a preferred skill.
• Associate's Degree

Responsibilities

• Provide accurate information and instructions to individuals, covering all hospital campuses.
• Maintain a consistently professional and positive demeanor when interacting with customers and colleagues.
• Handle multiple tasks efficiently in a fast-paced environment, including greeting, managing the information desk, coordinating patient needs, and effectively utilizing information technology systems.
• Coordinate the flow of patients, families, and caregivers across all facility lobbies, employing strong customer service skills and critical thinking.
• Execute essential job functions related to patient flow and, when needed, support patient access functions.
• Collaborate with leadership on short and long-term projects, such as developing waiting room spaces and coordinating new construction or remodeling efforts, ensuring alignment with practice requirements and optimizing patient flow.
• Evaluate patient flow, wait times, and operational processes (e.g., scheduling, registration, checkout, time to appointment, delays, etc.).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees