Ambulatory Patient Support Coordinator

Seattle Children's•Seattle, WA

21h•Onsite

About The Position

The Ambulatory Patient Support Coordinator is responsible for performing a variety of patient care support tasks while modeling Seattle Children's core values by providing excellent quality customer service experiences for Seattle Children's patients, families, and clinical partners. Patient Support Coordinators act as a liaison between patients, families and the RN and provider teams. Seattle Children’s mission is to help every child live the healthiest and most fulfilling life possible, caring for all children in their region regardless of the families’ ability to pay. They are a nationally recognized pediatric hospital and a Magnet designated institution, committed to diversity and inclusion, and guided by values such as Compassion, Excellence, Integrity, Collaboration, Equity, and Innovation.

Requirements

High school diploma or equivalent experience
Minimum three years of related experience in the areas of customer service, patient support, and/or office management including administrative work in a clinical setting

Nice To Haves

Bachelors degree
Healthcare/ medical back office experience

Responsibilities

Answering high volume phone lines including prioritizing, screening, and routing calls
Gathering and documenting appropriate information
Recognizing time sensitive messages and responding accordingly
Supporting prior authorizations for medication and supplies
Managing customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues
Providing research and follow-up