Ambulatory Patient Access Representative-2

Nationwide Children's Hospital•Columbus, OH

1d•Onsite

About The Position

This position is for an Ambulatory Patient Access Representative at Nationwide Children’s Hospital. The role involves greeting and registering patients, answering telephone calls, scheduling appointments, and managing medical charts. Key responsibilities include providing excellent customer service, accurately obtaining demographic, insurance, and physician information, and screening patient data for insurance eligibility and pre-certification requirements. The representative will also instruct customers on requirements, assist self-pay patients with financial assistance referrals, and maintain open communication with various departments and clinical staff. The role may also include shadowing and precepting new employees. Nationwide Children’s Hospital emphasizes a collaborative culture, diversity, equity, and inclusion, aiming to improve the lives of children through innovative care and groundbreaking research.

Requirements

High School Diploma or equivalent
Demonstrated computer skills with the ability to navigate most current technology systems
Strong administrative skills
CPR certification (based on position and as determined by manager)

Nice To Haves

Associate’s Degree
One year of health care experience

Responsibilities

Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
Interviews and registers patients in registration areas that report up through Patient Access.
Obtains accurate demographic, insurance, and physician information on registrations.
Screens customer data to ensure patient is eligible for insurance indicated.
Communicates differences to the customer.
Screens registrations to ensure insurance pre-certification and physician referral requirements are met.
Instructs customer on requirements.
Assists in identifying self-pay patients and referring them to financial assistance when applicable.
Instructs customer on requirements.
Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
Assists in the shadowing/precepting of new employees.