Ambulatory Nurse Manager - Administration Mobile Clinic

Nemours Children's Health•Wilmington, DE

About The Position

Nemours is seeking a Ambulatory Nurse Manager to support our Administration mobile clinic team. Manager will support mobile health units across the Delaware Valley (DE/PA/NJ/MD) This position is responsible for: Leading the end-to-end planning, deployment, and continuous operation of pediatric mobile healthcare services that expand access, improve outcomes, and strengthen community trust across DE, PA, MD, and NJ. Facilitates, coordinates and directs patient care services and provides leadership for the Nemours mobile health unit. Partners with ambulatory nursing and specialty division leaders/service lines to ensure access on mobile unit and into the community is available on a regular cadence. Mentors and develops staff to this new mode of healthcare, operations, and care of patients. Manages the environment of practice, partnering with leadership and many others to ensure mobile environment meets standards. Demonstrates a commitment to leading in adherence with the principles of the American Nurses Credentialing Center’s Magnet model, exemplifying the transformational nursing leadership component of this model. Responsible for participation in departmental and hospital programs for Quality Assessment and Improvement, identifying opportunities to improve services, making recommendations and implementing actions as appropriate and consistent with the goals of the Nemours Children’s Health, DV. Leadership includes strategic planning, ensuring evidence-based care delivery, benchmarked quality patient service and outcomes, experience with LEAN methodology (or similar) for continuous improvement, well developed management skills, and fiscal stewardship.

Requirements

Bachelor’s degree required, Masters in Nursing or related field preferred
Active multistate/compact RN license required
Current BLS from American Heart Association required
Five years’ clinical experience required, preferably at least one year in pediatrics
Previous management experience required

Nice To Haves

Mobile/field care experience preferred

Responsibilities

Oversees daily operations of mobile health unit
hire, train, manage & coordination of staff
coordination of space and clinic cadence within mobile unit with department specialty divisions
Ensures mobile unit meets regulatory and infection prevention guidelines and standards
Works with facilities and public safety to ensure mobile unit care/maintenance as well as deployment to needed areas to care for patients/families
Collaborate with clinical director on key performance metrics, data, budget, community partnerships, logistics and equipment management
Establishes plan for emergency preparedness, ability to have cold-storage of vaccines and medications, CLIA-waived testing, sharps and medical waste, as well as risk/incident reporting
Work with local ambulatory managers to ensure back-up staffing coverage for mobile unit, adjust resources to meet clinic and patient needs
Flexible as a working manager within the mobile unit and across other ambulatory locations
Participates in nursing and organizational policy formulation and decision-making
Advocates on behalf of patients/families and personnel, promoting adherence to the ANA Code of Ethics for Nurses
Fosters a non-discriminatory climate, recognizing, supporting and including cultural diversity in organizational & nursing policy development
Integrates policy and procedure development, evaluation and revisions with regulations, standards and clinical guidelines
maintain working knowledge of all state and federal regulations governing mobile healthcare services in the state of operation . Compliance with DOH, CLIA for that state, and pharmacy state regulations
Facilitates participation of staff in nursing and organizational policy formation & decision-making
Assists and supports staff in developing and maintaining competency in the planning and change process
Facilitates staff participation in decision-making in the development, implementation, and evaluation of organizational systems, policies and procedures
Facilitates staff participation in formal and informal organizational committees, teams and task forces
Facilitates staff participation in the systematic, interdisciplinary, and on-going evaluation of policies, processes and & desired patient/family outcomes
Assists and supports staff in research utilization techniques
Advocates for staff participation in educational opportunities to enhance the delivery of quality health care outcomes
Accepts organizational accountability for services provided to patients and families within defined areas of accountability
Initiates, amends, and maintains established staffing patterns to meet patient care needs
Identifies and advocates for adequate resources for the delivery of patient care
Supports commitment to customer service in meeting the needs of patients, families and colleagues
Analyzes workflow to ascertain the effectiveness and efficiency of the delivery of patient care
Directs, supervises and evaluates the delivery of patient care for assigned area(s) of responsibility
Plan, directs, coordinates and evaluates the systems of nursing for assigned area(s) of responsibility
Identifies short and long term goals for assigned area(s) of responsibility
Assumes 24-hour responsibility for assigned area(s) of responsibility
Evaluates the quality and appropriateness of care
Identifies departmental and organizational quality indicators; monitors and evaluates performance in achievement of outcomes
Identifies departmental and organizational issues related to patient and clinician safety; takes action to rectify and improve areas of concern
Evaluates the quality and effectiveness of clinical practice utilizing internal & external data
Participates in interdisciplinary performance improvement teams
Provides guidance for and supervision of personnel accountable to the nurse manager
Contributes to an environment of mutual respect, trust, and understanding
Maintains privacy, confidentiality, and security of patient, staff, and organizational data
Addresses ethical issues within nursing and the organization utilizing appropriate processes
Creates a climate of effective communication; provides the opportunity for ongoing communication between self & staff
Coordinates nursing services with the services of other health care disciplines
Develops, supports and maintains an integrated, interdisciplinary patient care process
Collaborates with other health care providers to provide seamless delivery of patient care services
Collaborates in the design and improvement of systems and in the identification of resources required
Provide appropriate care
Community partnership and stewardship across the Delaware Valley states: building and maintaining relationships with host sites, local partners, local EMS services at each parter site, and serving as the key point of contact
Building and maintaining relationships with host sites and local partners across ALL Delaware Valley states
Liaise between host site and NCH legal team on host site contracts
Building and maintaining relationships with local EMS services at each parter site- serving as the key point of contact
Program development and scaling – support expansion of services, geographies or populations served. Lead pilots for new service lines
Partner with community relations on deploying the vehicle at health fairs, community events, schools, and other local events
Participates in recruitment, selection, and retention of personnel
Collaborates with Human Resources/Talent Development to develop, implement and evaluate recruitment and retention programs
Monitors and evaluates staff performance
Provides guidance and counseling in reference to employee work performance
Interviews & selects staff for assigned area(s) of responsibility
Assumes responsibility for staffing and scheduling personnel. Assignments reflect appropriate utilization of personnel
Delegates responsibilities appropriately based on licensure, education and experience of staff
Initiates, amends and maintains established staffing patterns to meet required standards of patient care
Monitors and explains variances from established staffing parameters
Assures appropriate orientation, education, credentialing and continuing professional development for personnel
Evaluates, maintains and improves level of clinical practice
Collaborates with unit nursing leadership to provide a departmental/unit-specific orientation
Collaborates with ambulatory educator to identify, and provide educational opportunities for professional growth and development
Collaborates with the informatics to provide educational opportunities with technologies and the nursing/clinical documentation in the EMR
Evaluates the performance of personnel
Designs and implements appropriate roles for utilization of all staff
Supervises patient care activities to ensure appropriate staff utilization in accordance with the Nurse Practice Act and in accordance established standards of care
Utilizes written performance criteria as basis for performance appraisal; gathers fair and objective data for evaluation of performance
Conducts performance evaluations at designated intervals
Utilizes progressive performance improvement process to address performance deficiencies
Provides frequent, informal feedback on staff performance
Participates in planning and monitoring the budget for defined areas of responsibility
Prepares the budget for professional and technical staff, equipment, and supplies for assigned areas of responsibility
Monitors and explains budgetary variances
Participates in and involves the staff in evaluative research activities
Facilitates staff participation in the systematic, interdisciplinary and ongoing evaluation of policies, procedures, and the attainment of desired patient outcomes
Utilizes current research findings and practice guidelines to develop and revise organizational practices, standards and policies
Facilitates the conduct of and utilization of research
Advocates for resources necessary to support research/research utilization
Integrates nursing, management, and organizational theory into the development of practice standards, policies and guidelines
Fosters a climate conducive to educational experiences for nursing and other students
Contributes to nursing and management education and the professional development of staff, students and colleagues
Shares knowledge and skills with colleagues; acts as role model and mentor to unit staff
Fosters peer review
Networks with peers and supports mutual problem solving
Advocates nurses’ participation in development of organizational policies and appropriate competency standards for professional practice
Fosters own professional growth
Seeks additional knowledge and skills through participation in programs, activities, conferences and self-directed learning
Engages in annual self-performance, identifying area of strength & areas in need of professional development. Takes action to achieve goals identified during performance appraisal