Ambulatory Care Assistant III: Digestive Health Clinic

Hoag•Newport Beach, CA

About The Position

The Ambulatory Care Assistant (ACA) is responsible for maintaining a highly professional environment, ensuring a collaborative relationship with patients, physicians, referring physicians, non-licensed and licensed staff in the Clinic. The ACA assists with non-clinical tasks required to ensure smooth patient access and flow including scheduling patients for follow up office visits, imaging and lab work, preparation of appropriate chart elements, and escorting patient to room and collecting vital signs and patient information. May perform blood draw with phlebotomy certification. Assists physician with tasks such as removing bandages, collection of samples not requiring sterile procedures, and other non-sterile tasks. Stocks and organizes exam rooms and assists with storage of medical supplies. This position also handles the pre-authorization process and acts as a liaison between the providers and patient. The ACA works collaboratively with clinical staff to ensure all proper records are received and all appropriate testing is completed prior to appointment/surgery date. The ACA provides updates to the clinic staff and patients on timing ensuring patient flow. Performs other duties as assigned. Travels to different worksites if there is a department need. Must work in Specialty Clinics: Follows clinic guidelines for handling instruments and equipment utilized in clinic procedures.

Requirements

High school graduate or equivalent
Graduate of Medical Assistant program OR equivalent work experience
Minimum of 3 years in healthcare related field and minimum one year of previous experience within an acute healthcare system environment
Strong knowledge of Microsoft Office Suite, including Outlook, Word and Excel
Strong knowledge of medical terminology
Current BLS - Basic Life Support (AHA)
May only perform blood draws by meeting and maintaining State of California Certified Phlebotomy Technician I (CPTI) Certification

Nice To Haves

One to two years Associate or Bachelors’ degree in healthcare-related field
Working Knowledge of EPIC or other Electronic Medical Record system ‘EMR’
Qualified bilingual or multilingual candidate
Medical Assistant Certification

Responsibilities

Maintaining a highly professional environment
Ensuring a collaborative relationship with patients, physicians, referring physicians, non-licensed and licensed staff in the Clinic
Assists with non-clinical tasks required to ensure smooth patient access and flow including scheduling patients for follow up office visits, imaging and lab work, preparation of appropriate chart elements, and escorting patient to room and collecting vital signs and patient information
May perform blood draw with phlebotomy certification
Assists physician with tasks such as removing bandages, collection of samples not requiring sterile procedures, and other non-sterile tasks
Stocks and organizes exam rooms and assists with storage of medical supplies
Handles the pre-authorization process and acts as a liaison between the providers and patient
Works collaboratively with clinical staff to ensure all proper records are received and all appropriate testing is completed prior to appointment/surgery date
Provides updates to the clinic staff and patients on timing ensuring patient flow
Performs other duties as assigned
Travels to different worksites if there is a department need
Follows clinic guidelines for handling instruments and equipment utilized in clinic procedures