Ambulatory Capacity Manager

Children's Mercy KC • Kansas City, MO

2d • $42 • Onsite

About The Position

Thanks for your interest in Children's Mercy! Do you envision finding a meaningful role with an inclusive and compassionate team? At Children’s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News & World Report as a top pediatric hospital, for eleven consecutive years. Children’s Mercy is in the heart of Kansas City – a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children’s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital. Overview This role will have an impact on Ambulatory work: patient access to care, patient throughput, patient and provider satisfaction and revenue. This position will work closely with the Contact Center, the Quality Improvement Program Coordinators, Ambulatory and Medical Administration, and Information Systems to utilize lean practices to optimize scheduling, throughput and meet organizational goals. The Manager of Ambulatory Capacity Serves in a leadership role to oversee the design, monitoring and maintenance of scheduling templates across Ambulatory. This position ensures patient-centric access to services are delivered smoothly, efficiently, and timely. The Manager collaborates with clinical and operational leadership to identify and proactively mitigate issues which create barriers to Ambulatory access and patient flow. The Manager of Ambulatory Capacity and team supports patient care access by designing, building, and managing the scheduling templates of physicians, advanced practice providers, and other clinical operations. At Children’s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity. Additionally, it’s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children’s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.

Requirements

• Bachelor's Degree and 5-7 years experience
• Experience in a healthcare setting.

Nice To Haves

• Scheduling and/or ambulatory operations preferred

Responsibilities

• Provide leadership for and oversight of schedule templates.
• Utilize data in decision-making, to ensure templates and capacity management techniques are optimized.
• Create template standards and partner with divisions on best practices.
• Collaborate with clinic staff and leadership to align capacity management with organization goals and explore capacity limitations/opportunities

Benefits

• The benefits plans at Children’s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families. Learn more about Children’s Mercy benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager