Temporary - Ambulance Billing and Coding Rep l (A/R) - EMS

City of Austin

5d•$22 - $24•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description Summary The City of Austin's Emergency Medical Services Department provides 9-1-1 emergency medical response to the citizens of Austin and Travis County serving a population of over 2.2M citizens in a service region of over 1,039 square miles. While most of the assistance we give to the community is medical in nature, the smallest part of what we do involves truly time-critical life-threatening emergencies. Yet everything we do is about service: service to our patients, their families and loved ones; service to our community; and service to the people who make up Austin-Travis County Emergency Medical Services. Under the direct supervision of the Revenue Cycle Manager, the Ambulance Billing and Coding Representative I will perform a wide variety of billing and coding duties such as answer calls from the public on a multi-line phone system, review claim denials, work with insurance companies to ensure maximum reimbursement, and resolve patient inquiries. The Ambulance Billing and Coding Representative I will also verify patient demographics and validate/determine insurance eligibility and source of payment through payer and patient correspondence. Job Description: Ambulance Billing and Coding Representative I Purpose: Under limited supervision, using independent discretion and judgement, this position performs advanced-level ambulance billing, recordkeeping, and accounting tasks related to the recovery of revenue for all billable services provided by Austin-Travis County EMS.

Requirements

Knowledge of medical, insurance, and healthcare terminology.
Knowledge of medical terminology and general anatomy.
Knowledge of Local, State, and Federal laws, including HIPAA, Medicare, Medicaid, and other public health plans.
Knowledge of accounting and bookkeeping practices and concepts, as well as cash handling and account collection procedures and practices.
Skill in medical coding.
Skill in insurance verification.
Skill in establishing and maintaining good working relationships to internal and external customers.
Skill in using computers and related software applications, multiple line phone systems, credit card machines, and online credit card payment systems.
Skill in handling multiple tasks and prioritizing.
Skill in data analysis and problem solving.
Skill in effective oral and written communication.
Skill in reviewing (proofreading) material to ensure accuracy, completeness, and adherence to established formats.
Skill in interpreting and analyzing applicable data.
Ability to provide exceptional customer service.
Ability to understand and communicate technical information.
Ability to exercise discretion in confidential matters.
Ability to establish and maintain effective working relationships with City employees and the public.
Ability to work under pressure with frequent interruptions and changes in priorities.
Ability to manage conflicts and concerns and work with difficult customers.
Graduation from an accredited high school or equivalent, plus two (2) years of experience with medical terminology, medical insurance, and medical billing and coding principles and practices.

Nice To Haves

Knowledge of current insurance (Medicare, Medicaid, private insurance, Worker's Compensation) to ensure coverage and proper reimbursement.
Experience with customer service in an inbound call center environment.
Familiarity with billing software.
Experience verifying insurance eligibility.
Experience reviewing claim denials and working with insurance companies to resolve denials.
Experience with claim follow up and aging.

Responsibilities

Receives and answers customer service inquiries, requests, and complaints from the public related to ambulance billing.
Responds verbally and in writing while complying with HIPAA, other public record laws, and confidentiality.
Investigates and gathers information on accounts using a wide variety of resources within the scope of Local, State and Federal laws.
Daily contact with confidential medical and credit information requiring knowledge and compliance with laws related to the custody, security, and release of this information.
Reviews pre-hospital care reports for completeness and accuracy of information for billing.
Researches and enters patient, financial, diagnostic, and statistical information into billing system.
Determines order of primary, secondary, or other responsible parties for ambulance fee charges and bills appropriately following Medicare or Medicaid rules.
Determines appropriate level of care and medical necessity to assign proper diagnosis codes, and charges based on patient care documentation as defined by Centers for Medicare and Medicaid Services (CMS) guidelines.
Electronically submits healthcare-related forms to payers in accordance with filing deadlines.
Prints, reviews, and mails billing statements for claims, and follows up to expedite payment in a timely manner.
Collects cash and electronic payments.
Posts and balances payments on ambulance accounts.
Processes refunds and write-offs for management approval.
Receives and processes rejected or denied claims and initiates appeal process.
Works aging reports to optimize cash flow.
Corresponds verbally and in writing with patients, third-party payers, and insurance carriers on claim denials and past due accounts for resolution of payment issues.

Benefits

Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

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