Ambassador - Flagship Milan Montenapoleone

Tiffany & Co.•Milano, TX

3h•Onsite

About The Position

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. We are looking for thoughtful, curious, and optimistic talents, seeking to deliver excellence and to contribute to Tiffany & Co.’s continued legacy. Job Purpose: The Tiffany Ambassador will deliver the Tiffany Touch to every client they interact with and set the tone for their visit to the new Tiffany Flagship in Milan. Ambassadors connect daily with clients, building brand desirability through unique face-to-face interactions and inspiring storytelling. Stationed throughout the store, Tiffany & Co Ambassadors have a significant influence on the client’s journey and experience within the store. Tiffany & Co Ambassadors greet and welcome clients as the embodiment of the Tiffany Warm Welcome and hold the critical position of embodying the brand through every client interaction.

Requirements

Minimum of 2 years of retail, or luxury retail store experience or relevant client-related experience (e.g., hospitality, museum/art gallery, etc.).
Fluency in Italian and English is mandatory.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Must have authorization to work in Italy

Responsibilities

Support Client Experience:
Welcome all clients in a warm and courteous manner, helping to create an exemplary luxury experience that positively impacts both service and sales.
Exhibit passion and instill inspiration using storytelling to share knowledge of the World of Tiffany.
Consistently deliver a knowledgeable and curated experience for every client.
Attend to the needs of internal and external clients while greeting and directing clients throughout the store ensuring Tiffany expectations are always delivered.
Engage in bespoke conversations to elevate the in-store experience and discern client needs, partnering them with the appropriate Client Advisor to achieve sales goals.
Support all hospitality, tours, and selling events through various means including door coverage, elevator operation, Hospitality support.
Act as concierge for the clients in order to guarantee clients have best experience in Milan.
Accurately manage floor waiting lists and execute efficiencies and best practices to better support in-store experience.
Communicate with management any potential service issues in a timely manner.
Share client interactions and impressions of the brand with management.
Fosters collaboration and works best in a team environment.
Support Company Initiatives and demonstrate agility when it comes to change.