Ambassador

Churchill Downs Incorporated•Richmond, VA

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARYThe Ambassador serves as a main contact and key informational hub to guests on the gaming floor. Assists with marketing and promotional programs. The Team Member may be required to work long hours, including nights, weekends, and holidays.ESSENTIAL DUTIES AND RESPONSIBILITIES Increases value of the brand of the company with all programs and execution of programs. Identifies value of the brand of the company with all programs and execution of programs. Executes guest loyalty, relationships and direct marketing programs. Provides service to respond to guest requirements. Assists guests on the gaming floor with understanding HHR machine play. Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns, and community events. Displays superior people skills and projects mature presence and confidence. Performs duties related to stocking of inventory. Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations. Performs other duties as assigned. #ColonialDowns

Requirements

Ability to work in a fast-paced environment while maintaining excellent guest service.
Excellent verbal and written communication skills.
High school diploma or equivalent required.
One (1) year of customer service experience and/or training preferred.
A combination of education and experience may be considered.
Must obtain valid Virginia Racing Commission License.
Valid Driver’s License.

Responsibilities

Increases value of the brand of the company with all programs and execution of programs.
Identifies value of the brand of the company with all programs and execution of programs.
Executes guest loyalty, relationships and direct marketing programs.
Provides service to respond to guest requirements.
Assists guests on the gaming floor with understanding HHR machine play.
Possesses and maintains thorough knowledge of all special events, promotions, advertising campaigns, and community events.
Displays superior people skills and projects mature presence and confidence.
Performs duties related to stocking of inventory.
Maintains confidentiality of all privileged information in accordance with established procedures with company policy and state regulations.
Performs other duties as assigned.