Ambassador

STATE OF PLAY•Cincinnati, OH

2d•Onsite

About The Position

The ambassador position delivers each guest a unique high-quality experience with their engaging personality in an energetic atmosphere. This team is responsible for a welcoming greet, quick seat, and any assistance in setup. This position is crucial to the day-to-day operations from the first impression of a warm welcome, last impression of a welcome back, answering phones, checking in on events, adding new groups into the reservation software, and introducing gaming. Our emphasis on product knowledge is essential to deliver an experience above the ordinary. Together our team members work to create an atmosphere of fun in a positive culture of teamwork and hard work. We expect nothing short of greatness and know personality sets us apart.

Requirements

Current food handlers and alcohol certification maintained through employment
Minimum of 2 years’ experience preferably within a high-volume environment
Available to work various shift times and days, including weekends and holidays
Able to stand and/ or walk for long periods of time
Ability to lift over 50+ lbs. if necessary
Authorized to legally work in the US

Responsibilities

Listen to the Customer
Greets and responds to all guests with a genuine friendly greeting and goodbye
Guide and educate our guests on our brand upon entry and as you usher them to their location
Host and assist in facilitating any tournament play
Build a rapport with guests, be active in assisting, and communicating requests
Be Respectful of Company Resources
Ensure bathroom checks are completed, and coat check is organized
Maintain quality conditions of gaming equipment including sanitation and ensure all required materials and game technology are fully functional daily
Troubleshoot any technical issues in venue including providing updates on technology and new software rollouts
Perform routine maintenance on all physical components of the gaming area including but not limited to replacing dartboards, corks, TVs, cameras, light bulbs, and keeping the area woodwork to Company standards throughout the venue
Ensure all supplies and equipment are properly stocked, organized, and ordered as needed with approval from the General Manager
Show Urgency
Report for all scheduled shifts punctually in proper attire to proper health and hygiene standards
Accurately enter all guest information into the system and assign proper time to guests
Answer phones providing accurate availability and send proper information to the sales team
Accurately know all numbers to tables and gaming areas
Complete opening, closing, and running duties as assigned each shift
Follow all health and safety guidelines maintaining proper procedures and reporting to management any hazardous situation or incident
Create Positive Energy
Visit local businesses as assigned, to provide them with swag, treats, etc., and educate them on Flight Club and invite them in
Learn and maintain knowledge of food, beverage, gaming, and Company procedures to standard
Attend training sessions and team meetings as required per department
Comply with the Company’s rules and procedures along with any reasonable requests as assigned by management during a shift
Must be able to pass exams with a 90% or better in each of the following categories:
Food and Beverage
All issued training testing throughout employment