Ambassador - Front Desk Services

RIT Inn and Conference Center•Rochester, NY

26d•$16 - $16

About The Position

The Ambassador is a primary contact at 175 Jefferson. The Ambassador is responsible for providing all visitors with friendly, enthusiastic, and knowledgeable service.

Requirements

Customer service experience preferred.
Open Availability 7am-11pm required.
Weekend availability required.

Responsibilities

Serves visitors by greeting, welcoming and directing them appropriately.
Notifies company personnel of visitor arrival.
Maintains security and telecommunications system.
Maintains security by following procedures and monitoring visitor log.
Makes room keys for student(s) upon arrival
Act as the PIC and become knowledgeable of the PIC manual and emergency procedures.
Keeps a safe and clean reception area by complying with procedures, rules and regulations.
Supports continuity among work team by documenting and communications actions, irregularities and continuing needs.
Assist guests and students pertaining to guest inquiries, requests, and concerns with appropriate level of sensitivity and immediacy.
Answer phone calls and answer all questions appropriately.
Be knowledgeable of all hotel safety, security, and emergency procedures and equipment as related to department responsibilities, and perform or dispatch any necessary functions.
Assist in maintaining the cleanliness of the front office, lobby, and surrounding areas.
Comply with all department, hotel, and company policies and procedures.
Assist with day to day training of all new associates as directed by supervisor/manager on duty.
Perform any task not outlined above that the associate has the ability to perform.