Desk Ambassador

METROPOLITAN HEALTHCARE SERVICES•Falls Church, VA

11d•$16 - $17•Onsite

About The Position

Under the supervision and direction of the MHS Manager or Team Lead, the Desk Ambassador /Health Screener is responsible for screening, escorting and providing directions to patients and guests to and/or from the hospital in a welcoming, friendly, efficient, and courteous manner. The Desk Ambassador/Health Screener is also responsible for assisting guests with inquiries, wheelchairs, luggage, directions, hospital promotions/campaigns and initial questions regarding the hospital facility and service offerings. The Health Screener proactively works to resolve questions, concerns and assistance needs to the customer’s best interest. The Health Screener reflects the MHS-WE CARE core values.

Requirements

High School Diploma/ GED or equivalent experience.
Must be able to legally work in the United States.
Must pass background and drug screenings.
Able to speak, read, and write English fluently.
Required to meet immunization or health screening requirements.
Ability to demonstrate professionalism, with excellent communication and interpersonal skills.
Passion for customer service and attention to detail.

Responsibilities

Conveys scripted salutations and messaging for every patron upon arrival and departure.
Ensures a warm friendly welcome to all individuals entering the facility (i.e. patients, visitors, vendors, delivery personnel, staff, etc.).
Performs visitation screening and visitor badging as required and provided by the facility.
Utilizes proper safe patient handling techniques.
Escorts guests throughout the facility, opens doors, offers wheelchair assistance, guidance, and carries packages and luggage.
Responds to guest inquiries and concerns promptly with courtesy. Give directions and answers general information questions about the facility and campus.
Knowledge of the facility procedures and guest-related information including, facility general information, general event information, taxi/transportation assistance, and airport information and emergency codes.
Responds to safety hazards according to facility procedures to include water on floor, objects inadvertently blocking doors, electrical cords removed or taped, and misplaced furniture.
Immediately report any accidents to manager on duty.
Maintains safe, clean and neat work environment by following standards and procedures.
Maintains strict confidentiality related to work information (in accordance with HIPAA).
Performs other duties as assigned. Examples include, but are not limited to, flower deliveries, food deliveries (Door Dash, etc.), floor errands, making beds and pulling linen.