Ambassador (seasonal)

Churchill Downs Incorporated

7d•Onsite

About The Position

Colonial Downs Group (CDG) is owned and operated by Churchill Downs Incorporated and consists of several different brands across Virginia: Colonial Downs Racetrack, Rosie’s Gaming Emporium, Rosie’s Game Room, and Virginia Horseplay. CDG is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving, and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision. JOB SUMMARYThe Guest Ambassador serves as a frontline representative of the racetrack during live racing events, providing exceptional customer service and ensuring a welcoming, safe, and enjoyable experience for all guests. This role is responsible for greeting patrons, offering information and assistance, supporting crowd flow, and promoting a positive atmosphere that reflects the professionalism and excitement of live racing. This is a seasonal position for the March race meet at Colonial Downs.

Requirements

Strong customer service and interpersonal skills
Ability to communicate clearly and professionally with a diverse guest population
Ability to remain calm, courteous, and solution-oriented in high-volume or fast-paced environments
Strong situational awareness and attention to detail
Ability to follow instructions, policies, and safety procedures consistently
Team-oriented mindset with a willingness to assist across departments
Ability to stand and walk for extended periods and work outdoors in varying weather conditions
High school diploma or equivalent preferred
Previous experience in customer service, hospitality, sports, entertainment, or event operations preferred
Must be able to obtain and maintain a Virginia Racing Commission license
Ability to stand and walk for prolonged periods (up to several hours per shift)
Ability to work outdoors in varying weather conditions, including heat, cold, and rain
Ability to lift up to 50 pounds.
Availability to work irregular hours, including weekends, holidays, and live racing days
The noise level in the work environment is usually moderate to loud.
The work environment may vary in levels of crowds, noise, flashing lights, and smoke, depending on the assigned station and guest volume.

Nice To Haves

Prior experience in a racetrack, casino, sports venue, or large event environment is a plus, but not required

Responsibilities

Greet guests upon arrival and throughout the facility in a friendly, professional, and courteous manner
Provide accurate information regarding racing schedules, seating areas, wagering locations, amenities, restrooms, concessions, and special events
Assist guests with wayfinding and crowd flow, including directing foot traffic during peak attendance periods
Serve as a visible point of contact for guest questions, concerns, or minor issues and escalate matters to management or security as appropriate
Promote responsible guest behavior and assist with enforcing racetrack rules and policies in a professional manner
Support accessibility needs and provide assistance to guests with disabilities or special accommodations
Assist during special events, promotions, and high-profile race days as assigned
Monitor guest areas for cleanliness, safety, and overall presentation, reporting concerns promptly
Maintain a polished appearance and professional demeanor at all times while on duty
Perform other related duties as assigned to support live racing operations