Amazon National Account Senior Manager

GE Appliances, a Haier company•Louisville, KY

About The Position

At GE Appliances, a Haier company, we come together to make “good things, for life.” As the fastest-growing appliance company in the U.S., we’re powered by creators, thinkers and makers who believe that anything is possible and that there’s always a better way. We believe in the power of our people and in giving them the freedom to explore, discover and build good things, together. The GE Appliances philosophy, backed by three simple commitments defines the way we work, invent, create, do business, and serve our communities: we come together, we always look for a better way, and we create possibilities. Interested in joining us on our journey? GE Appliances’ National Account Senior Manager (NAM) is responsible for achieving customer sales and margin growth for the Amazon account- Categories include Filtration, Global Specialty Products, Parts, and Water Heaters. The candidate will manage all aspects (including the sales, marketing, and operations) of the customer experience, increase sales and margin to achieve annual sales targets, and collaborate cross-functionally to develop and execute a holistic sales growth plan for Amazon. The ideal candidate brings strong cross-functional leadership, an analytical approach to problem solving, and the ability to translate data and customer needs into high-impact programs.

Requirements

Bachelor’s degree from an accredited university or college
Minimum of 7 years of relevant experience, preferably in Ecommerce sales/account management, will also consider those with customer-facing marketing, customer operations, or retail/.com buying experience
Desire and ability to work in a fast-paced, self-directed, and customer-first environment requiring cross-functional collaboration and meeting customer timelines
Strong analytical skills & understanding of retail financial metrics, to inform future planning and to enable development of retail analytics models and go-to-market sales presentations
Strong Excel and other data analysis experience, ability to analyze data across performance areas (financial, marketing, operational) and generate insights to inform future planning
10-25% travel required for customer or company planning meetings

Nice To Haves

Proven ability to build strong relationships with customers, management, cross-functional teams, and peers
Proficient communication, presentation, organizational, and negotiation skills
Experience in leading and growing brands with Amazon including promotional and advertising strategies; experience working with an advertising agency a plus
Track record of cultivating and maintaining strong relationships with key decision-makers including Vendor Managers, Commercial Directors, Project Managers
Experience with Salsify, Stackline, Vendor Central, Seller Central, Brand Registry, Transparency, Sales Force, and/or Oracle a plus

Responsibilities

Account Management
Deliver the Sales Plan: Execute and achieve all sales and margin operating plans for Amazon account including product catalog management, drive traffic and conversion metrics, and continually improve customer integration
Pricing: Manage wholesale price sheets, promotional plans, meet comps, and MAP Bulletins and translate into customer-required formats; communicate all information to customers in a timely and accurate manner
Promotions: Create and execute promotional plans from beginning to end in collaboration with category teams, pricing, and finance
Continual Improvement: Continually focus on identifying opportunities to drive growth and/or efficiencies to better support the business and partner across internal and external teams to establish plan, drive execution, and reduce chargeback
Media Management: Manage the media budget and track category spend, partnering with an external advertising agency and Amazon’s internal advertising team
Relationship Management
Manage and develop a direct report
Work with the Amazon team on current marketing and logistics programs seeking additional opportunities to grow capabilities with Amazon
Organize and lead in-person and virtual internal team and customer meeting logistics and agendas with a focus on Joint Business Plans
Conduct regular business reviews with Commercial Directors and Vendor Managers to discuss performance, identify opportunities, and strengthen partnerships
Represent all customer needs, including go-to-market strategy and operational capabilities