Amateur Licensing Coordinator

Concord Music Group, Inc.•New York, NY

7d•$50,000 - $55,000•Hybrid

About The Position

As the Amateur Licensing Coordinator, at Concord Theatricals will be an important part of our New York office team. This position deals with a very high volume of customers on a daily basis. This role is responsible for liaising between amateur theatres and educational institutions about Concord Theatricals’ exceptional roster of plays and musicals, ensuring that licenses are issued, and emails are responded to in a timely and accurate manner. This role will respond to a heavy volume of calls and emails, while always providing exceptional customer service to all customers.

Requirements

Bachelor’s Degree or the equivalent combination of education and experience.
2-3 years of experience in professional theatre industry or related field preferred.
Knowledge of theatre professionals, including established and emerging playwrights, and leaders in the arts world.
Working knowledge of the licensing of plays/musicals and/or standard theatre contracts.
Strong customer service skills, including a warm, patient and engaging demeanor.
Excellent written and oral communication skills
Applicants must enjoy working as part of a motivated team and be willing to support other team members when help is needed.
Have the ability to effectively communicate within a large team base.
Ability to maintain high level of confidentiality
Strong ability to multitask- working on various tasks daily and being able to prioritize tasks.
Ability to adapt to changing processes and policies
Self-motivated to be able to work remotely when needed
Advanced knowledge & proficiency in Microsoft Word, Excel, Outlook.

Nice To Haves

Experience with Salesforce or comparable CRM is a plus.
A deep understanding and passion for theatre is a plus.

Responsibilities

Provide exceptional customer service to all customers via phone and email
Process performance applications in a timely fashion
Assist other licensing coordinators with day-to-day business and special long-term projects
Provides strong customer service to a high volume of callers/customers in all markets
Responds to emails in personal inbox and general inboxes in a timely fashion
Promotes/sells Concord Theatricals shows to an existing customer base.
Consults with amateur producers to find the ideal shows to produce.
Makes Theatre Happen by assisting customers with general inquiries, rental and supplemental material orders, and ensuring our customers are receiving everything they need.
Seeks agent/author approval when needed for performance rights or special request
Reviews license applications and assesses restrictions
Provides timely follow up on all pending requests
Provides author and agent client assistance as needed
Aids licensing agents by occasionally handling contract changes requests.
Works with other departments to resolve customer account issues, whether it be our Customer Service or Accounting Teams.
Collaborates with the Licensing Manager(s), Literary Director, and the Marketing team to implement campaigns around plays and musicals in the Non-Professional Market.
Handles the processing and shipping of production materials working with the Publications Department to resolve any issues that may arise.
Works with the Compliance Department and reaches out to customers to ensure groups are operating under contract guidelines as needed.