AM Lead Server - Ambler at Hotel Indigo Denver

Sage Hospitality • Denver, CO

4d • $19 - $19

About The Position

Located in Denver’s historic Union Station neighborhood, Hotel Indigo Denver Downtown is an upscale hotel with subtle nods to the city’s gold rush roots. Our modern hotel features 180 guest rooms and well-appointed meeting spaces. Additionally, with direct access to I-25 and the RTD Light Rail with service to Denver International Airport, Hotel Indigo is centrally located in the heart of Denver’s buzzing downtown corridor. Hotel Indigo offers urban explorers and modern pioneers an immersive outlet to discover Denver’s wild past and booming future. Come be a part of the story at Hotel Indigo! At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Requirements

• High school education or equivalent.
• One to two years in a related position with this company or other organization(s).
• Must have basic knowledge of customer service principles, food service function, and restaurant and kitchen operations.
• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.
• Bending/kneeling: Ability to bend to lower level cabinets and lift trays.
• Mobility: Maneuver in narrow areas and between seated guests.
• Continuous standing required to service guest functions; 100% of the time scheduled.
• Climbing approximately 12 steps 20% of 8 hours.
• Must have moderate comprehension and literacy to read use records and all special requests.
• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.
• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Responsibilities

• Full set up and tear down of each service.
• Lead and guide fellow servers to be the best.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Able to work flexible shifts to consist of mornings, afternoons, evenings, weekend and holidays.
• Set tables in assigned area correctly and uniformly.
• Follow all opening/closing checklist and on-going side work to insure maximum efficiency.
• Keep station neat and clean while servicing guest per established policies and procedures.
• Ability to coach fellow team mates and assist in the moment when manager not present.
• Break down buffets or other special food service tables and equipment.
• Assist management team in all areas as a supervisor when manager is not present.
• Greet and serve guests following guidelines set by the policies/procedures regarding the service of food and beverage.
• Keep kitchen area & all storage areas clean according to policies set forth by management.
• Clearly and timely communicate needs and concerns to MOD.
• Complete all set-up and closing duties.
• Assist guests; act as supervisor when needed in order to facilitate guest needs in the moment.
• Be vocal in pre shifts and throughout the shifts helping other staff members stay on point, educated and delivering on our brand promise.

Benefits

• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Company-paid short-term disability
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee assistance program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED