AM Front Desk Agent

Lodgco Hospitality•Salida, CO

20d

About The Position

Join our team today! The Hampton Inn & Suites in Salida, CO is currently seeking an enthusiastic Front Desk Agents to assist with first shift guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! Candidates must be available for AM shift - 7:00am-3:00pm. JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner.

Requirements

Ability to learn quickly and work in a fast paced position with constant guest interaction
Communication both verbal and written
Computer and telephone skills
Must be able to multi-task
Flexibility with schedule
Satisfactory criminal background screening required
Valid driver’s license with safe driving record may be required
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
This position requires variable hours based on the needs of the hotel including nights and weekends.

Nice To Haves

Customer service experience is preferred

Responsibilities

Perform guest registrations (check ins & check outs), room assignments, and special requests
Understanding of daily hotel operations, policies, procedures, and internal rules
Knowledge of Brand’s operating systems and Brand’s customer loyalty programs
Familiar with guest rooms, locations, amenities, features, and all other services offered
Knowledge of room rates, packages, discounts, and promotions
Ensure proper credit when checking out guest(s) and handle late charges accordingly
Knowledge of cash handling and bank procedures to check out all guest(s)
Bank out at end of shift by following drop procedures
Answer phones, handle mail, and take messages
Assist guests with problems and questions; ensure all guest problems are resolved
Knowledge about the city, local area, and attractions
Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry
Know all emergency procedures and the proper action to take
Operate safe deposit boxes