Alumni Coordinator (Behavioral Health)

Pyramid Healthcare•Pittsburgh, PA

14d

About The Position

Pyramid Healthcare is dedicated to offering the highest quality of care to those we serve. A focus on client-focused care establishes our family of brands as respected leaders in addiction treatment, mental health recovery and eating disorder treatment modalities. Pyramid Healthcare offers comprehensive behavioral healthcare defined by supportive environments that offer patients the strength they need to overcome life’s challenges. We offer behavioral healthcare services – psychiatry, addiction recovery, mental disorder treatment, etc. – that allow clients at all stages of recovery or rehabilitation to reclaim health and well-being. Summary: The Alumni Coordinator is responsible for enhancing and expanding Pyramid’s alumni program to foster a more authentic, engaging, and impactful community experience for former clients. This role aims to increase alumni involvement, strengthen community connections, and support admissions and marketing efforts by leveraging alumni relationships. By providing consistent outreach and structured programming, the Alumni Coordinator will alleviate workload from site teams and ensure a meaningful, long-term connection between alumni and the organization.

Requirements

High school diploma or equivalent required.
Excellent communication and interpersonal skills; comfortable engaging diverse audiences with professionalism and empathy.
Strong organizational skills and ability to manage events and group communications effectively.
Ability to work collaboratively with internal teams, including marketing, admissions, and site staff.
Basic understanding of CRM tools or comfort learning software to track outreach and engagement (e.g., Salesforce).
Passion for community-building and recovery support work.
Ability to travel to sites and events as needed.

Nice To Haves

Experience working in the substance use disorder and/or mental health field preferred.
Experience in client engagement, peer support, outreach, or related roles is a plus.

Responsibilities

Organize and lead alumni meetings at each site that are engaging and focused on recovery-related and community topics.
Develop and maintain built-in alumni groups to foster collaboration, connection, and ongoing support.
Implement a personalized call system to check in with alumni after discharge, promote program benefits, and encourage continued involvement.
Create outreach strategies aligned with Pyramid’s values that make alumni feel heard and valued.
Leverage alumni relationships to support marketing and admissions goals, including increasing lead generation and program awareness.
Act as a centralized alumni contact and resource, reducing the burden on site teams and helping integrate alumni engagement into their local operations.
Must exercise discretion and maintain confidentiality with regard to all company information
Completion of all required trainings as designated by the company and accreditation/licensing entities.
Other duties as assigned.