Alternatives Case Manager Specialist

Vera House Inc • Syracuse, NY

25d • $24 - $25

About The Position

Vera House, Inc. is a human service agency that provides unconditional care for individuals and families through comprehensive domestic and sexual violence prevention and intervention services. We believe in collectively serving members of the community and creating an environment of accountability for our services. We strive to provide our employees with flexible schedules, when possible, a level of autonomy to complete their work, and a culture of belonging.

POSITION SUMMARY:
In this full-time role, Alternatives Case Manager Specialist will be responsible for co-facilitation of weekly education classes for men or women who have demonstrated abusive behaviors toward their partners to educate and help correct violence in our community. This 15-class prevention program runs concurrently and includes group education for both participants who are attending voluntarily or completing a mandated court-ordered program. The Alternatives Facilitator will serve as a liaison and build positive working relationships with community members, clients, and partnering agencies. Additionally, the Alternatives Case Manager Specialist will be responsible for providing case management services to participants by offering individualized support, connecting them to community resources, and assisting with referrals as needed to address personal barriers (e.g., housing, employment, substance use, or mental health services). The facilitator will confront and support men and women to positively influence and help change their abusive behaviors and attitudes. This position includes evening hours.

Requirements

• Bachelor’s degree in human service or criminal justice preferred or combination of experience.
• Strong training, organization, and verbal communication skills, along with group facilitation experience and experience in case management services.
• Experience in any of the following areas: working with reintegration programs, working with adults from diverse backgrounds, incarcerated populations, reentry programs, and at-risk populations.
• Proficient with Microsoft Office Suite.
• Completion of a satisfactory background check.
• Ability to provide trauma informed services and knowledge of crisis intervention techniques.
• Thorough knowledge of domestic and sexual violence and domestic violence including elder abuse.
• Ability to adapt to demanding situations, working well under pressure.
• Adapt effectively in a crisis orientated setting with diverse individuals.

Responsibilities

• Facilitate weekly curriculum-based education classes for men or women who have abused their partners.
• Maintain detailed case notes and documentation for each participant, ensuring accurate record-keeping that complies with agency policies.
• Provide case management services to participants, including assessing individual needs, making appropriate referrals to community resources, and following up on participants’ engagement with services.
• Build and maintain relationships with community agencies to support participants’ access to needed resources (e.g., housing, job training, counseling).
• Present pre-written materials to small groups including PowerPoint presentations, handouts, and demonstrations.
• Maintain attendance records, reach out to unexcused participants by phone, and demonstrate accountability for satisfactorily completing the intended programs.
• Maintain strong professional boundaries, limited to the extent of professional relationships, ensuring compliance, ethical and appropriate interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level