ALM Support Technician
Milestone Technologies, Inc.•San Jose, CA
About The Position
Milestone Technologies is seeking a Ticket Administrator. This role is vital in providing exceptional support to our client's employees. They aim to ensure a smooth, efficient, and timely process for all requests and inquiries.
Requirements
- At least two years of online customer service experience handling a high-volume ticket queue.
- Knowledge or interest in computer hardware and operating systems.
- Demonstrated success in working effectively in a fast-paced environment.
- Advanced computer and typing skills.
- Proficiency in Google Suite applications, including Gmail, Docs, and Calendar.
- Strong command of written and spoken English.
- Comfortable working autonomously in a fast-paced environment.
Responsibilities
- Processing hardware requests submitted through inventory/tracking systems.
- Obtaining necessary approvals for hardware requests when required.
- Providing clear and concise updates on request statuses.
- Interacting with end-users through a ticketing system to gather relevant information.
- Handling post-fulfillment communication.
- Performing additional duties as assigned by Milestone or the client.
- Managing a high-volume ticket queue for IT hardware requests.
- Ensuring timely resolution of outstanding issues within hardware requests.
- Researching hardware requests to ensure compliance with service level agreements.
- Providing coverage for colleagues as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
