Alerts Representative, Customer Support (Lab)

DaVita Kidney Care

10d

About The Position

The Alerts Representative, Customer Support (Lab) reports Alerts to facilities or Physicians within the required service level agreement. This process requires the teammate to follow the standard operating procedure for reporting and documenting alerts. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships. This position reports to the Supervisor, Customer Support (Lab).

Requirements

0-2 years experience preferred
Must have high school diploma or equivalent
Basic computer skills with proficiency in Microsoft Office required

Nice To Haves

Prior customer service or hospitality experience preferred

Responsibilities

Responds professionally and knowledgably to outbound calls
Monitors alert volume and respond accordingly
Consults with Supervisor, Manager or designee regarding questionable results when appropriate
Follows established procedure for reporting urgent results (alert values)
Adhere to call documentation policy
Responsible for maintaining quality adherence
Demonstrate ability to successfully or efficiently navigate through systems by passing competency tests
Reports events or deviations from standard laboratory procedures to supervisor, manager or designee

Benefits

Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning.

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