Alarm Service Technician

Brinks Home•San Francisco, CA

20h•Onsite

About The Position

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. They offer platinum-grade protection backed by award-winning customer service and expertly trained professionals, striving for high standards for customers and a positive work environment for employees. The company fosters a culture of innovation, creativity, and authenticity. The Alarm Service Technician II role is a hands-on position integral to building and maintaining customer relationships, involving visits to customer sites to install, service, and inspect low-voltage electronic security equipment.

Requirements

H.S. Diploma or GED
Good driving record and Valid driver’s license.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Must be ok with climbing ladders and working at heights.
Must be ok working in tight spaces such as crawlspaces, attics and basements.
Low-voltage license or alarm installation certification NICET I

Responsibilities

Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
Ability to troubleshoot technical problems.
Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
Driving to customer homes to perform service.
Occasional lifting, carrying (up to 30 pounds), pushing and/or pulling; some climbing and balancing; frequent stops, kneeling, crouching and/or crawling.
Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
Customer education and training including a system demonstration.
Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
Install and test the operations of all equipment to ensure proper functionality and signal verification to establish service.
Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
Maintain safety practices to prevent against injury and damage to property.
Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.