Alarm Service Technician

Brinks Home•San Francisco, CA

1d•Onsite

About The Position

Brinks Home™ is a leader in the smart security industry, protecting over one million people across the U.S., Canada, and Puerto Rico. They strive for the highest standards for their customers while fostering a positive work environment for their employees, creating a culture that fosters innovation, celebrates creativity, and encourages authenticity. The company is seeking a determined Alarm Service Technician II who embodies their core values: Service, Accountability, Customer Focus, Growth, and Integrity. This is a hands-on role where the technician will play an integral part in building and maintaining customer relationships by visiting customer sites throughout the workday to install, service, and inspect low-voltage electronic security equipment.

Requirements

H.S. Diploma or GED
Good driving record and Valid driver’s license.
Excellent customer service skills.
Working knowledge of how an alarm system operates.
Must be ok with climbing ladders and working at heights.
Must be ok working in tight spaces such as crawlspaces, attics and basements.
Low-voltage license or alarm installation certification
NICET I

Responsibilities

Experience with Alarm panels such as: 2GIG, Qolsys, Ademco, GE, DSC, DMP, and others.
Ability to troubleshoot technical problems.
Replace system components as assigned; panels, peripheral devices, audible/visual alarms, etc.
Driving to customer homes to perform service.
Diagnose causes of problems or failures in systems for the purpose of identifying equipment and systems repair.
Customer education and training including a system demonstration.
Conduct a thorough walkthrough / site evaluation with the customer to review work order to make sure the system meets their needs and expectations.
Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
Maintain safety practices to prevent against injury and damage to property.
Maintain a clean and organized workspace / job site, ensuring customers satisfaction after the interaction.