Alarm Monitoring Dispatcher Emergency Response

EMERGENCY 24 INC•Silver Spring, MD

2d•$18 - $20•Onsite

About The Position

Emergency24 is seeking Alarm Monitoring Dispatcher for Emergency Response to serve as the first point of contact during emergencies. In this role, you’ll play a vital part in protecting lives and property by responding quickly and accurately to fire, burglary, panic, and medical alarms. Dispatchers are the heartbeat of our operation, ensuring that emergency responders get the information they need—fast. In this role, you will respond to alarm activations by calling the premises to verify the validity of alarms. You will answer continuous calls from customers and clients regarding alarm activations, and you are responsible for answering questions from end users, alarm techs, and business owners, and dispatching alarms to Police and Fire departments throughout the region and country. You strive to provide one-call resolutions for callers and answer questions regarding alarm history and events.

Requirements

Minimum 18 years of age
High school diploma or GED required.
Must pass integrity/aptitude test, fingerprint background check (Illinois Dept. of Professional Financial Regulation), and sign a confidentiality agreement.
PERC Card preferred (training provided if not held).
Clear, professional verbal communication skills—able to speak calmly, confidently, and precisely.
Detail-oriented and accurate—accuracy is critical in emergencies.
Dependable and punctual—excellent attendance and adherence to schedules.
Coachable and growth-oriented—takes feedback and applies it quickly.
Calm under pressure—can stay composed and focused during emergencies.
Professional, friendly, and able to work with a variety of people and personalities.

Nice To Haves

No previous dispatch experience required—we provide paid in-house training (approximately 8 weeks).
Previous experience in customer service, call centers, or roles requiring strict adherence to scripts/processes is highly preferred.

Responsibilities

Respond to alarm activations and dispatch police, fire, or emergency personnel nationwide.
Handle a high volume of inbound and outbound calls while following established scripts and protocols precisely.
Monitor alarm and video systems using Emergency24’s advanced technology.
Maintain a calm, professional demeanor while managing urgent, high-stakes situations.
Support customers, subscribers, and team members with alarm management.
Meet performance expectations for accuracy, timeliness, and call handling.