Alarm Dispatcher

Bay Alarm Company•Concord, CA

5h•Hybrid

About The Position

Are you quick to respond in high-stakes situations and thrive in a fast-paced environment? Join our team as an Alarm Dispatcher at a company recognized as a "Best Place to Work in the Bay Area"! In this role, you will play a vital part in protecting people and property by responding to alarm signals and phone calls. You'll manage customer requests and provide peace of mind when it's needed most. If you're looking for a dynamic and impactful role, we want you on our team! Come start or advance your career at Bay Alarm, the nation's largest independently owned security company. We prioritize internal growth for our employees and offer outstanding promotional opportunities. As a family-owned company we value work life balance. 15% of our employees have been with Bay Alarm for 15+ years! Work locally and make a difference in your community at one of our 16 branch locations across California, Arizona, and Washington. All positions support Bay Alarm in our commitment to being our best at every opportunity, providing the expertise, technology, personalized service and support to keep our customers and their valuables safe.

Requirements

No prior experience required - we train you!
Good written and oral communication and customer service skills.
Strong work ethic and detailed oriented.
Basic computer proficiency required, including data entry and the ability to multi-task effectively in a fast-paced environment.
High School Diploma or equivalent required.
Demonstrate a calm, reliable, and team-orientated mindset with a strong desire to help others
Must be available to work nights, weekends, and holidays; schedules are fixed and do not rotate.
Final applicant will need to have the ability to pass a pre-employment screening process.

Nice To Haves

1-2 years of customer service or related experience preferred.

Responsibilities

Monitor and respond promptly to incoming alarm signals and calls, ensuring timely action.
Initiate outbound calls to customers, police, fire departments, and emergency contacts to coordinate effective responses.
Provide exceptional customer service, maintaining professionalism and calm under pressure.
Process and review daily alarm reports, ensuring accuracy and timely follow-up on any issues.
Identify and troubleshoot customer concerns, working to resolve issues efficiently and effectively.
Assist with administrative and operational support as needed to ensure smooth daily operations.
All other miscellaneous responsibilities and other duties as assigned.