Security Alarm Dispatcher- 4:30pm-9:30pm

Interface Systems • Plano, TX

1d • Onsite

About The Position

As a Level 1 iSOC Coordinator, you will be crucial in maintaining the safety and security of Interface customers. Utilizing advanced two-way audio and video surveillance systems at customer locations, you will conduct regular scheduled virtual security checks and tours. Coordinators are responsible for protecting customers during critical times, such as business openings and closings. Beyond monitoring, you will serve as a primary contact for inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions. This position offers a chance to develop skills in security operations, customer communication, and emergency response, providing a basis for advancement through the iSOC Coordinator levels. You will make a significant contribution to protecting people and property while enhancing your expertise in a dynamic, technology-driven environment.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills ensuring all interactions are handled with professionalism and care.
• Strong active listening skills to understand customer needs and provide timely, accurate responses to requests.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high pressure situations, demonstrating professionalism while working through urgent or critical situations.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer a request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medial services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system)
• Interface offered learning courses may be necessary when pursuing further certification(s)
• All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Uncapped employee referral bonuses
• Customer focused, energetic and engaging work culture working as one team
• Training is provided!
• Starting Pay Rate: $20.00 Per Hour (not including shift differential)
• Shift Differential: Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours: Standard Pay Rate: Applies to hours worked during the core daytime period (6:01am – 4:59pm) on regularly scheduled business days. Evening Differential: +$0.50 per hour for hours worked between 5:00pm and 9:00pm. Overnight Differential: +$1.00 per hour for hours worked between 9:01pm and 6:00am. Weekend Differential: +$1.00 per hour for any hours worked on Saturdays or Sundays (12:00am – 11:59pm).
• Monthly Performance Bonus: Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $100.00 bonus awards each month.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees