AIT Analyst

CGI•Camp Lejeune, NC

5d•Onsite

About The Position

CGI is looking for a highly motivated, process-oriented AIT Hardware Support Specialist to join the CGI Team in Camp Lejeune, NC. The AIT Hardware Support Specialist will configure, install, maintain and operate Automated Information Technology devices in support of an automated inventory capture and reporting system. Devices will include wireless controllers, wireless access points, pRFID readers and antennas, tablet computers, barcode scanners, raspberry PI's and pRFID printers. This list will grow as new technologies are integrated into the platform. This position is located onsite in Camp Lejeune, NC. Your future duties and responsibilities: . Work with inventory specialist to understand their current business processes. . Troubleshoot network devices and escalate issues to networking or development teams when needed. . Communicate with development teams in order to increase product quality. . Troubleshoot printers and label makers. . Assists users via phone and field support in a wide range of device issues . Setup, maintain, test, install, and repair tablets, laptops, mobile devices, networks, and related equipment. . Support a wide range of hardware and software systems, desktops, peripherals. . Troubleshoot and resolve complex IT problems using Service Desk best practices. . Collaborate with peers to solve complex business problems, deliver value, and recommend improvements. . Tracks trends and recommends corrective actions. . Manage hardware inventory and equipment.

Requirements

3 Years of Relevant Experience
This position requires a SECRET clearance; US Citizenship is a MUST.
Associates Degree or higher
Customer-facing support skills
Multi-task oriented, calm, polite, clear, articulate, positive, and friendly
Must be able to organize and manage workload efficiently and prioritize projects with minimal supervision
Good analytical skills and an aptitude for creative problem solving.
Excellent trouble shooting ability.
Proven tech-savvy skills with working knowledge of mobile device products.
Works well with a team.
IAT Level II certification required within 6 months of employment start date (Security+CE, SSCP, etc.).
Able to lift over 50 lbs.
Able to stand/walk in excess of 4 hours at a time

Nice To Haves

Possess a solid knowledge and understanding of USMC inventory management, categorization and storage techniques.
CompTIA A+ Certification

Responsibilities

Work with inventory specialist to understand their current business processes.
Troubleshoot network devices and escalate issues to networking or development teams when needed.
Communicate with development teams in order to increase product quality.
Troubleshoot printers and label makers.
Assists users via phone and field support in a wide range of device issues
Setup, maintain, test, install, and repair tablets, laptops, mobile devices, networks, and related equipment.
Support a wide range of hardware and software systems, desktops, peripherals.
Troubleshoot and resolve complex IT problems using Service Desk best practices.
Collaborate with peers to solve complex business problems, deliver value, and recommend improvements.
Tracks trends and recommends corrective actions.
Manage hardware inventory and equipment.