Airport Traffic Officer

San Diego County Regional Airport Authority • San Diego, CA

11d • $26 - $35 • Onsite

About The Position

The Landside Operations Department is looking for a dedicated and customer-focused individual to enhance the traveler experience at San Diego International Airport. In this dynamic role, you'll help ensure smooth vehicular and pedestrian traffic flow across roadways, parking lots, and terminals, and enforce airport regulations for for-hire and public transportation vehicles. The selected candidate will be passionate about delivering top-tier customer service and will thrive in a fast-paced environment to create an exceptional airport experience.

Requirements

• Graduation from high school or possession of a G.E.D.
• One year of work experience requiring the exercise of tact and diplomacy in dealing with the public
• Or an equivalent combination of training and experience
• Valid California Class “C” driver’s license and maintain insurability under the Authority’s Vehicle Insurance Policy
• Communication & Interpersonal Skills: Communicate clearly and effectively with the public, coworkers, and stakeholders using verbal and written communication. Demonstrate strong listening and comprehension skills, adapting communication style in both routine and challenging situations. Provide information and instructions in a professional, personable, and easy-to-understand manner.
• Problem Solving: Apply sound judgment to analyze situations, address concerns, and resolve issues effectively.
• Collaboration & Relationship Building: Build and maintain positive working relationships with internal and external stakeholders.
• Leveraging Technology: Demonstrate experience using Microsoft Word, PowerPoint, and Access. Accurately exchange and document information through written and digital platforms. Comfortable using software tools and systems to manage tasks efficiently. Capable of adapting to new technologies and optimizing their use within the organization.
• Availability & Flexibility: Maintain flexible availability to work rotating shifts, including days, nights, weekends, and holidays.
• Maintain a valid driver’s license and the ability to maintain insurability under the Authority’s vehicle insurance policy.
• Successful completion of a fingerprint-based background investigation, training, and testing required for employment and operation of Authority and San Diego County physical security, surveillance, radio and telecommunications equipment.
• Driving is an Essential Function

Responsibilities

• Provide assistance, directions, and customer service to the traveling public and stakeholders; patrol, control and enforce curbside traffic, airport roadways, parking lots, passenger loading/unloading zones, and for-hire and other commercial vehicles codes and regulations; issue violation citations.
• Report hazards, unsafe conditions, unattended baggage, and suspicious situations; participate in vehicle safety inspections of ground transportation vehicles.
• Assist with security breach situations and terminal emergency situation evacuation; resolve ground transportation drivers, customers, and customer service representative conflicts.
• Operate radios, cell phones, hand-held citation electronic devices, microcomputer databases to enter and retrieve data and information; perform other duties as assigned.
• Operate Authority vehicles daily to transport staff to various locations throughout the Authority campus and to respond to campus facilities for enforcement measures.

Benefits

• You will enjoy 14 paid holidays and accrue paid time off.
• Annual employer funded Lifestyle Spending Account which you can use to invest in your personal development and growth activities, parental and child care benefits, salary continuance for family & parental leave, tuition reimbursement, ensure your future with our retirement plan options including our comprehensive pension plan, 457 defined contribution plan, and more!
• Take advantage of multiple on-site gyms with regular fitness classes, outdoor working areas, fitness discounts for all levels and goals, monthly fruit deliveries, rewards for volunteer time, financial wellness advisors, and a campus with easy access to some of San Diego's best walking trails.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED