About The Position
As an Airport Services Concierge, you’ll be the friendly face welcoming our Customers the moment they arrive. You play a key role in creating a smooth, stress-free travel experience—guiding guests through check-in, security, and boarding, while maintaining a clean, well-stocked lounge. You’ll rotate through different responsibilities to keep each day dynamic and rewarding. Punctuality, professionalism, and a passion for service are essential.
Requirements
- In accordance with federal regulations, this role is open only to U.S. citizens. All candidates must successfully complete the required federal background checks and eligibility screenings. Applicants who do not meet these requirements will not be eligible for employment.
- High school diploma or GED
- Ability to occasionally lift 75+ pounds
- Ability to perform intermittent physical activity including bending, reaching, and prolonged periods of standing.
- Available to work flexible shifts including early mornings, late nights, holidays, and weekends.
- Current and valid Driver’s license required.
Nice To Haves
- 2+ years of customer service experience.
- Aviation experience.
Responsibilities
- Check-in Agent: Be the first point of contact. Greet Customers with a smile, assist with check-in, verify IDs, print boarding passes, and screen luggage for hazardous materials.
- Boarding Agent: Lead the boarding process. Make clear and friendly announcements, verify identification, and keep Customers informed about flight updates, delays, and procedures.
- Security Screening Support: Operate the Evolv Weapons Detection System and ensure flagged baggage is carefully and respectfully inspected for safety compliance.
- Ground Security Coordinator (GSC): Serve as the communication hub between the ground team and flight Crew. Greet arriving aircraft, assist with deplaning announcements, and restock onboard snacks and amenities.
- Keep the lounge pristine and welcoming between flights- fully stocked and ready for the next group of Customers.
- When scheduled, handle valet responsibilities: courteously park and retrieve Customer vehicles and assist with arrivals and departures.
- Monitoring the operational environment and reporting safety risks in real time
- Ensuring compliance with updated policies, alerts, and regulatory guidance
- Maintaining personal readiness for safety-sensitive duties
- Participating in initial and random drug and alcohol screenings in accordance with DOT and FAA guidelines
Benefits
- Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel other major domestic & international airlines for you and your qualifying immediate family.
- 401(k) match: 50% of your first 8%
- Generous PTO: Take time to recharge with our flexible PTO plan.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
