Airport Equipment Room Agent BOS

Pacific Aviation•Boston, MA

4d•$22•Onsite

About The Position

Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed. Pacific Aviation (with Superior Aircraft Services) is an airport-handling provider dedicated to providing exceptional service for some of the world’s finest airlines. By developing and growing our people, we know that our team members are the reason for our 25-year plus success record. We currently support major west coast airports and have recently expanded the Pacific Aviation service to the East Coast. At Pacific Aviation/SAS we don’t just accept differences — we celebrate them and believe that a diverse team is a strong team. We thrive on our varied backgrounds and perspectives for the benefit of our employees, our services, and our community. All candidates for hire, promotion and performance are evaluated on the basis of merit alone. Superior Aircraft Services, Inc. is looking for outgoing individuals to add to their team at BOS Airport to assist passengers with wheelchair services. This is a great role for those who are passionate about helping others, while having the opportunity to meet and work with people from all over the world! This role will be responsible assisting passengers needing wheelchair or luggage assistance , general information, and directions to passengers as necessary in order to provide positive passenger relations. Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public. What You Bring: A Growth Mindset: we are looking for individuals who are interested in personal and professional growth as we are committed to growing our people and advancing their careers. Professionalism: we are looking for individuals who demonstrate professional etiquette, behavior, and courtesy as our customers rely on us to help them with all their needs. Decision Making & Organization: we are looking for individuals who understand how to organize and prioritize their work to ensure the most pressing tasks get completed An Eye for Detail: We are looking for individuals who have an eye for detail as there are many documents that need to be submitted to the airport, the airline, and the airplane to successfully depart a flight.

Requirements

Physical fitness: Lift and carry up to 70 lbs, stand and walk for extended periods.
Ability to work independently: Respond to requests for assistance and monitor incoming/outgoing flights without direct supervision.
Ability to work in a team: Coordinate with supervisors, coworkers, and airline personnel to meet passengers' needs.
Reliable transportation to and from Boston Logan International Airport.
Background check required: Must possess at least two forms of identification (US passport, state or federal ID, social security card, birth certificate, etc) in order to undergo a TSA background check. Immigration documents are also required for those born outside of the United States.
Flexible schedule preferred: Airport operates 24/7/365, and flights are sometimes delayed.
Night/closing shifts frequently extend past midnight.
A Growth Mindset: we are looking for individuals who are interested in personal and professional growth as we are committed to growing our people and advancing their careers.
Professionalism: we are looking for individuals who demonstrate professional etiquette, behavior, and courtesy as our customers rely on us to help them with all their needs.
Decision Making & Organization: we are looking for individuals who understand how to organize and prioritize their work to ensure the most pressing tasks get completed
An Eye for Detail: We are looking for individuals who have an eye for detail as there are many documents that need to be submitted to the airport, the airline, and the airplane to successfully depart a flight.

Nice To Haves

Customer service experience preferred, prior airport experience is ideal but not required.
Second language proficiency is a plus.

Responsibilities

Assisting passengers needing wheelchair or luggage assistance
Provide general information and directions to passengers as necessary in order to provide positive passenger relations
Project a positive and friendly image when interacting with passengers, responding to inquiries from airlines, staff, and the general public
Assist in transferring disabled or paralyzed passengers between seats as needed.
Proficient in keeping inventory.
Reporting discrepancies in inventory.
Respond to requests for assistance and monitor incoming/outgoing flights without direct supervision.
Coordinate with supervisors, coworkers, and airline personnel to meet passengers' needs.