Airport Credentialing Agent

Metropolitan Washington Airports Authority•Arlington, VA

7d•$26 - $37

About The Position

As the Airport Credentialing Agent, you will review applications for and issue airport employee security identification (ID) badges as part of the Airport Security credentialing program, and perform related functions. The work contributes to the Airports Authority's overall Airport Security Program (ASP). Airport Credentialing Agent Serves in the Pass and ID Section of the Airport Operations Department, Airport Security Division, at IAD or DCA. Performs airport security credentialing program, customer service, and security functions. Reviews badge applications, issues or renews badges, and accounts for ID badges. Collects and transmits sensitive Personally Identifiable Information (PII) for background checks. Conducts and monitors training and testing of applicants for access to restricted airport areas. Performs related functions.

Requirements

Two years of experience performing general clerical support work.
Knowledge of and ability to apply security requirements and regulations for access control.
Skill in identifying fraudulent or tampered identity documents.
Knowledge of and ability to operate access control systems, key control systems, and the Automated Fingerprint Identification System (AFIS).
Ability to speak and write effectively.
Ability to perform basic analyses of data and information.
Skill in using a computer and modern office suite software.

Nice To Haves

Experience with ID badge application and production/recovery processes.
Experience in a high-volume, direct customer service.
Airport Certified Employee (ACE) – Trusted Agent Certification
Experience with vetting and airport credentialing.

Responsibilities

Responds to basic requests for information concerning security requirements, background investigations, training requirements, and procedures to obtain ID badges.
Processes applications for ID badges, reviewing for completeness, inspecting identification and immigration (when applicable) documents, taking fingerprints, and securely transmitting biometric data and Personally Identifiable Information (PII).
Administers Security Identification Display Area (SIDA), secure area, and driver training and testing to applicants. Certifies successful completion of training.
Tracks applicants who fail to successfully complete a Security Threat Assessment (STA) or Air Carriers Criminal History Records Check (CHRC) or are subsequently disqualified.
Produces airport ID badges, files and maintains badge records and documents, and maintains inventory of controlled and uncontrolled supplies.
[DCA Only] Processes Taxicab Permits for STA.
Issues airports issued keys in accordance with established procedures.
Performs routine badging and key audits to comply with TSA regulations.
May provide basic training on front-line service processes and procedures to newer employees.
Performs other duties as assigned.