Airport Agent

Breeze Airways™•Orlando, FL

2d•$17•Onsite

About The Position

Airport Agents work as part of a team of highly motivated self-starters who support Guests through all the phases of their journey. At the airport, they help Guests with check-in, boarding, baggage, etc. Work days can be quite routine, or they can be demanding. A high-demand day may consist of working with multiple Guests at the same time during an operational disruption or helping a hurried Guest who may take out their frustration on the Team Member. Remaining calm under pressure, focusing on solutions, communicating clearly verbally, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and able to contribute to the development of a growing team environment.

Requirements

High School Diploma or General Education Development (GED) Diploma
Must be at least 18 years of age
Two (2) years of customer service experience
Excellent reading comprehension and writing skills with an emphasis on grammar & spelling
Basic proficiency with Microsoft Office 365
Proficient and quality written communication typing at 45 WPM
Multi-channel customer engagement experience (i.e.SMS, chat, email, and other messaging channels)
Be willing to work with a station trainer to learn how to operate a jetway up to and away from parked aircraft.
Reside within 25 miles of Orlando International Airport and able to work from or travel to Breeze location(s) for meetings and trainings as needed
Strong attention to detail, organization, and time management skills
Self-starter with a positive attitude and strong desire for success
Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze’s confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
Ability to showcase exceptional customer service abilities to all clientele.
Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods.
Must be able to lift, carry, push, pull and move items of 50 pounds or more on a regular basis.
Must be able to communicate by radio and other devices.
Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment.
Able to work in extreme conditions, such as hot and cold weather, as well as small spaces.
Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check.
Flexible schedule allowing work during nights, weekends, and holidays. Some shifts may require extended hours to meet business needs.
Possess at least two of the below required documentation to acquire Security Identification Display Area (SIDA) badge at the Orlando International Airport.
These documents are:
For those born in the United States:
US Birth Certificate
US Passport
US or Canadian Drivers License
Social Security Card
Insurance Card
Walker ID
Military ID
For those born outside of the United States:
US Passport
Birth Certificate
Certificate of Naturalization
US-DS1350 - Certification of Birth Abroad

Nice To Haves

Previous airline experience
Previous contact center experience
Bi-lingual (English and Spanish)
Navitaire PSS experience
Gladly experience

Responsibilities

Provide Breeze Guests at the airport with a Seriously Nice experiencing during check-in and boarding
Engage with Guests through digital channels to provide solutions and information
Provide detailed feedback on opportunities to improve the overall Guest Experience
Empower Guests by offering solutions and answering questions
Mentor others as your skillset expands
Work in multiple programs and on multiple screens simultaneously
Resolve Guests concerns with kindness
Recommend improved processes though the spirit of ingenuity and integrity
Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
Ability to work independently and as part of a team
Commit to regular attendance and punctuality
Greet and assist Guests with a friendly welcome through arrival and check-in process, including support for Guests with special needs such as unaccompanied minors, VIP Guests and Guests needing wheelchair assistance
Handle all aspects of ticketing and check-in by operating a computerized system. System usage includes boarding, baggage service, reservations and resolving related complaints and problems.
Direct Guests through Customs, Immigration, and Quarantine.
Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrival.
Push wheelchairs with Guests through all areas of the airport including terminal and gate areas.
Uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence
Other duties as assigned
Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence.
When working or traveling on Breeze flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Promote Breeze’s #1 value of safety as a Safety Ambassador, supporting Breeze’s Safety Management System (SMS) components, Safety Policy, and behavioral standards