Airport Communications Specialist II

Indianapolis International Airport•Indianapolis, IN

66d

About The Position

The ACS II is the entry level position within the Airport Communications Specialist (ACS) series. This position works independently exercising mental and sound judgment in responding to E-911, emergency and non-emergency calls for service, dispatching emergency and non-emergency units, responding to security events and alarms, and coordinating airport operation responses The ACS II is responsible for receiving all incoming calls for service (E-911, radio, administrative, etc), immediately determining the proper response for an event or emergency, dispatching first responders, creating and updating events utilizing the Computer Aided Dispatch (CAD) system, maintaining radio or other verbal contact with all police, fire and security units while on assignment and maintaining status dispatched units The ACS II is responsible for helping to support the achievements of the mission and overall goals of the Indianapolis Airport Authority by helping to ensure that the objectives of the Airport AOC/EOC are attained The ACS II is responsible for providing overflow and after-hours tier 1 IT Help Desk support to Airport stakeholders

Requirements

Completion of High School curriculum or equivalent
Ability to obtain and maintain and an Airport SIDA badge

Responsibilities

Responsible for working harmoniously with co-workers while assisting the AOC Supervisory team in maintaining a safe, orderly and efficient work environment
Obey departmental rules, regulations, policies, and procedures
Meet IAA standards of conduct and performance
Responsible for working harmoniously with all Airport employees and other stakeholders
Responsible for coordinating with AOC personnel and other resources as necessary to ensure proper response and management to calls for service received by the AOC
Exercises independent judgment to categorize the priority or nature of requests received and to dispatch the appropriate resources; transfers calls to other entities as appropriate.
Dispatches Police, Fire, EMS, and other airport personnel to all requests for service according to priority and availability of resources
Maintains radio or other verbal contact with all police, fire, EMS and other airport personnel while on assignment
Accurately requests, retrieves, and interprets critical wants, warrants, and vehicular information from IDACS/NCIC information systems
Accurately enters call and incident records into appropriate databases
Receives, documents and triages overflow and after-hours requests for IT Help Desk support
Provides basic Tier 1 support and creates IT helpdesk tickets
Escalates IT support issues as appropriate, communicating relevant information (such as criticality and timeliness), and confirm escalated issue has been received
Monitors various police, fire, life-safety and security alarm systems and coordinates the proper response with airport and other local agencies as necessary
Ensures that all calls for service are handled in a timely, efficient and professional manner and that all records are maintained in accordance with Airport, local, state and federal standards and/or regulations