Airport Agent - Baggage Service Office

Envoy Air Inc.•Nashville, TN

1d•Onsite

About The Position

Envoy Air is seeking an Airport Agent for their Baggage Service Office. This role offers a stable, secure, and fast-growing airline environment with opportunities for career development. The Baggage Service Agent (BMAS) is responsible for assisting passengers with claims for lost or damaged luggage, making announcements regarding baggage procedures, and offering assistance to disabled passengers in the baggage claim area. Key duties include removing unclaimed bags from carousels, stacking them onto baggage carts, and storing them in secured areas. The agent must also track and reconcile all customer claims. This position requires performing tasks within strict time constraints dictated by aircraft arrival and departure schedules, and involves significant physical demands related to handling luggage and carts.

Requirements

Minimum age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from qualifying for this position
Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
Flexible to work additional hours with short notice when operationally necessary
Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
Must be customer focused, detail oriented, and interested about the airline industry
Able to communicate in a clear, polite, and friendly manner
Must be comfortable working with computers and ability to learn new computer programs
Must be able to read, write, fluently speak, and understand the English language
Authorized to work in the United States without sponsorship
Subject to Department of Transportation (DOT) drug and alcohol testing.
Previous employers will be contacted to request previous DOT drug and alcohol records.
DOT required urine specimen will be tested for Cocaine, Marijuana, PCP, Amphetamines and Opioids.

Responsibilities

Assists passengers with claims for lost/damaged luggage.
May provide announcements to passengers explaining baggage procedures and offering assistance to the disabled when reaching the baggage claim area.
Remove unclaimed bags from carousel.
Stack unclaimed items onto baggage carts and into storage racks/shelves in secured areas. May be required to handle same items multiple times. Baggage could weigh between 33.3 lbs. and 75 lbs.
Track and reconcile all claims filed by customers.
Push/pull baggage cart using two hands and with forces between 51.4 lbs. and 70 lbs.
Push/Pull baggage cart using two hands and with forces between 51.4 lbs. and 58.5 lbs.
Occasionally twist and turn upper and lower back when retrieving/placing luggage from carousel or luggage storage area, and when retrieving items from printers at desk.
Perform functions within specific time constraints which are dictated by aircraft actual arrival and scheduled departure times.