Airline Lounges General Manager

Sodexo•Dulles, VA

21h•Onsite

About The Position

Sodexo Live!'s Airport Lounge Segment is seeking a General Manager for the British Airways Lounge at Dulles International Airport in Alexandria, VA. This premium lounge is a dedicated space for elite passengers to relax, rejuvenate, and enjoy food from the buffet or order beverages from the full-service bar. The role requires a dynamic and energetic manager focused on elevating the guest experience. The General Manager will be responsible for daily operations and service staff, including food and beverage operations managers, supervisors, bartenders, and appearance care (custodial staff). This is a hands-on management role, actively involved in daily service operations. The ideal candidate will possess food & beverage knowledge/experience, a strong eye for detail, excellent service standards, and strong team leadership skills. The General Manager will also be responsible for financials and cost controls.

Requirements

Have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization
Have worked in a UNION environment
GM level experience in an elevated, to fine dining, concept or location
Possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service
Exhibit flexibility to take on additional responsibilities as needed
Demonstrate working knowledge of automated food inventory, ordering, production and management systems
Has experience in financials, preparation and oversight
Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years

Nice To Haves

Experience in premium suites/arenas services, cruise lines, premium high volume catering preferred

Responsibilities

Have oversight of daily food operations and deliver a high-quality product
Achieve company and client financial targets and goals
Develop and maintain client and customer relationships
Motivate, coach, mentor and develop frontline (hourly) staff
Ensure Sodexo standards are met to include compliance with company food and physical safety programs
Be fully versed in Profit and Loss, inventory and fiscal responsibilities of operating a stand alone business